Overall sentiment across the reviews is mixed, but with a clear and consistent appreciation for the people who work at Mountain View Personal Care Home. A majority of reviewers emphasize caring, warm, and attentive staff who provide personalized help, especially around mobility and day-to-day needs. Multiple accounts describe a home-like atmosphere with individualized room touches, friendly welcomes, and staff who appear genuinely invested in residents’ wellbeing. Several families specifically said the facility was a good or perfect fit for a loved one with Alzheimer’s and praised staff availability and engagement.
At the same time, there are repeated and serious concerns about the physical plant and some critical aspects of care. The building is repeatedly described as dated — originally built in the 1960s — with clear maintenance and infrastructure issues and a perceived lack of funds to properly update or repair the facility. While some reviewers found the facility clean and pleasantly smelling inside, others still cited the facility’s age and appearance as a drawback. A number of reviewers also questioned value: some felt it was affordable and offered safe, top-notch care for the price, while others judged it poor value relative to the facility’s condition.
Dementia and memory-care related issues are a major area of conflict in these reviews. Several families explicitly stated there is no memory care program or that dementia care was inadequate, mentioning incidents where residents were left in rooms, found wandering, or neglected (one account states a resident arrived in underwear and left in depends). Conversely, other reviewers reported that the facility was perfect for a father with Alzheimer’s and praised the attentive, engaging staff. These opposing perspectives suggest inconsistent care experiences — either variability over time, differences between units or shifts, or uneven expectations and needs across residents.
There are also serious administrative and safety concerns raised by a subset of reviewers: allegations of staff theft, a reportedly misleading director, and problems with laundry (clothing returned damaged or dirty). These are critical issues because they speak to trust, oversight, and quality-control systems within the home. At the same time, many reviewers praised management as helpful and caring during tours and admissions, indicating mixed impressions of leadership and administration.
Programming and dining receive mixed feedback as well. Several reviewers noted that activities and social programming were present and that the community could be engaging; others said there were no activities or that more activities would have been helpful. Meal quality is similarly inconsistent — some reviewers explicitly complimented the food as not bland and well-served, while at least one reviewer listed food quality as unknown. Access during quarantine was also flagged as a concern by some families, indicating stress and communication issues during restricted visitation periods.
In summary, Mountain View Personal Care Home appears to excel in staff warmth, personalized attention, and small-community care, which many families find comforting and appropriate for loved ones who need regular assistance. However, recurring issues around the facility’s age, maintenance, inconsistent dementia care, and troubling allegations about theft and mismanagement are substantial negatives that prospective residents and families should investigate further. The reviews indicate variability in experience: some families have highly positive outcomes, while others report significant lapses in safety and care. Anyone considering this facility should arrange a detailed, in-person tour, request specific information about dementia care protocols, staffing ratios, recent maintenance/upgrades, laundry procedures, and incident reporting, and seek references from current families to reconcile the divergent accounts.
