Overall sentiment is mixed but leans toward serious concern despite several concrete positives. Multiple reviews praise practical caregiving and value — residents and families repeatedly note assistance with medications, bathing and hygiene support, and transportation to medical appointments. Some reviewers rank the facility highly ("top-two") and call it a good or best value for money; a few explicitly describe aspects of the service as "top-notch." However, these positive statements sit alongside frequent and forceful negative reports about staffing, management, and a decline in food quality.
Care quality shows a clear split in perceptions. On the supportive side, the facility provides routine, practical assistance that some families appreciate: medication management, help with personal care, and reliable transport to medical appointments. These service-level strengths are the primary reasons some reviewers consider the facility a good value. On the other hand, several reviewers describe a decline over time — specifically noting that food and overall care were "initially excellent" but later became "horrible." That suggests variability either over time or between different units/cottages within the property.
Staff behavior and communication are central concerns in the negative reviews. Multiple summaries use strong language: "mean and uncaring staff," reports of a particular employee named Tequila being "mean to residents," and references to a manager who berates people. Reviews also call out "rude communication" and a general "lack of empathy." These complaints paint a pattern of interpersonal problems that affect residents' and families' experiences and overshadow the facility's practical care capabilities for some reviewers.
Management and organizational culture are also repeatedly criticized. One specific allegation names the owner, Shannon, as prioritizing money and ignoring guidelines. Reviews describe a "business-first attitude," perceived inequalities or favoritism among residents, and an alarming incident described as intruding into a cottage after a resident's death. Taken together, these items suggest that some families see systemic problems with leadership, policy adherence, and respect for resident dignity.
Dining and amenities receive mixed marks but trend negative in later reports. Several reviewers contrast the facility's early performance ("initially excellent food") with a later, significant decline in meal quality ("later horrible food"). This decline in an everyday, highly visible service appears to be a notable driver of dissatisfaction and may reflect staffing, management, or vendor changes over time.
Notable patterns across the reviews are (1) a pronounced split between functional care services that many find adequate or good and interpersonal/management issues that create serious dissatisfaction; (2) a temporal or situational decline in some services (notably dining and possibly staff attitudes); and (3) named individuals and incidents (Tequila, owner Shannon, intrusion after death) that reflect specific, recurring grievances rather than isolated, vague complaints. Because of these patterns, the facility appears to offer useful practical support for some residents but also carries risk of significant negative experiences tied to staff behavior and leadership decisions.
In summary, families evaluating this facility should weigh the clear operational strengths (medication assistance, bathing/hygiene help, transportation, perceived value) against repeated and specific reports of poor interpersonal treatment, managerial priorities that favor business concerns, dining declines, and problematic incidents. The reviews suggest variability in experience: some residents and families are very satisfied, while others strongly advise against placing loved ones there. Prospective residents should probe staffing culture, turnover, incident reporting and resolution, dining programs, and management policies — and consider seeking references from current families who report similar priorities to their own — before deciding.
