Overall sentiment across these review summaries is highly mixed and polarized. Many reviewers praise individual staff members and departments—particularly admissions, social work, and therapy—citing compassionate, attentive, and skilled care that helped residents regain function, walk, talk, and return home. Multiple accounts emphasize respectful treatment, dignity, and a cheerful atmosphere created by some employees; specific leadership (an outstanding Director of Nursing) and administration are highlighted as providing smooth transitions and professionalism in certain cases. Cleanliness is repeatedly noted by several reviewers (no odors, neat rooms), and activities programming (group crafts, music, games, an engaging activities coordinator) is appreciated by residents and visitors. For families seeking short-term rehab, the facility’s therapy team receives strong, consistent positive feedback.
At the same time, a substantial and concerning set of negative themes emerges. Numerous reviews report serious lapses in care and safety: allegations of neglect (residents left in soiled conditions, missed baths, dental/hygiene neglect), failure to follow physicians' orders, and reports of severe medical complications (prolonged vomiting, infections, pancreatitis) leading to hospital transfers and psychiatric holds in at least one case. There are extreme and alarming accusations including staff abuse, illegal drug use by staff members, poisoning allegations, and financial exploitation/theft. These reports, if accurate, indicate systemic safety and supervision problems that are far beyond routine complaints and warrant thorough investigation by families and regulators.
Staffing and management quality appear inconsistent across time and shifts. Reviewers frequently mention high staff turnover and understaffing, leading to both positive and negative experiences depending on which staff and leaders were present. Some families describe excellent administration and hands-on leaders making measurable improvements, while others describe mismanagement, lack of medical orders, dishonesty, and poor responsiveness (unreturned calls to next of kin, room moves without notice). This variability suggests that care quality may strongly depend on current leadership, specific teams on duty, or recent staffing changes—making direct observation and up-to-date inquiries important for prospective residents.
Facility and environment are also unevenly described. Multiple reviewers call the building older and somewhat institutional or depressing, though several also say the facility is neat and clean. Physical comfort issues are mentioned: small TVs in rooms, only one shower in some areas, limited outdoor space, and problems with heat or air being off in rooms that posed a risk and required ambulance/medical response in at least one account. Visitation policies have been impacted by COVID restrictions for some families, with limited indoor visits and reliance on outdoor canopied seating; this was a source of frustration but also a temporary, policy-driven constraint noted by several reviewers.
Communication and administrative processes are recurrent trouble spots. Families report poor communication on clinical changes, insurance and rehab coverage denials requiring appeals, unexpected room moves without notification, and slow or absent responses from staff and administration. Conversely, some reviewers singled out administrative staff who “went over and beyond” and facilitated smooth admissions or transitions—again reinforcing the pattern of variable performance. Several reviewers explicitly advise touring the facility and observing care firsthand, and many state their recommendation depends heavily on current leadership and staffing.
In summary, PruittHealth - Franklin appears to deliver excellent rehab and therapy outcomes and compassionate care in many individual cases, supported by pockets of strong leadership and dedicated staff. However, the facility also shows significant and serious negative reports—ranging from neglect and poor clinical management to allegations of criminal behavior and financial exploitation. These are not minor or isolated communication issues but include claims of unsafe care and harm. Prospective residents and families should weigh the polarized experiences: verify current leadership and staffing levels, observe the facility at different times and shifts, ask for specifics about nursing coverage, infection control, background checks, incident reporting, and how serious allegations are investigated and resolved before making placement decisions.
