Overall sentiment in the reviews is mixed but leans toward concern: several reviewers strongly praise specific caregivers and the dining program while a roughly equal number report serious operational and management problems. Positive comments consistently highlight the dietary manager and dining experience, noting personalized meals and daily interactions with residents. The facility has a recent health department score of 98, and multiple reviewers say some staff are professional, compassionate, and provide consistent, home-like care. Families mention a warm, welcoming atmosphere, engaged community members, and small touches such as a playful fishing theme that contribute to a homelike environment. Several reviewers specifically state that staff made residents feel at home and kept families updated on care, which suggests strong interpersonal care from some team members.
On the negative side, there are repeated and specific complaints about staffing levels and clinical coverage. Multiple reviews describe the community as severely understaffed—especially at night—with CNAs providing most direct care and no consistent higher-level nursing presence noted. Reported consequences include long response times to calls for assistance, delayed care, and instances implying inadequate hygiene or cleaning (including a report of soiled furniture). Reviewers also raise safety and emergency concerns: an emergency fee of $150 is mentioned, and there is an allegation that staff rely on a pager system for 911 calls that at times had no one available. These operational issues are among the most serious themes across reviews.
Management and organizational culture are other consistent themes of concern. Several reviewers describe leadership instability, including turnover, the firing of long-term staff, and an administrator who terminated multiple employees. Reviews allege unprofessional behavior from management and front-office staff, including yelling, staff infighting, and a privacy breach involving personal information disclosure (one review names Director Heather Barnes in this context). Some reviewers characterize the ownership or corporate culture as money-focused. At the same time, a few reviews defend the facility against what they say are false statements from short-term or former employees and suggest the community could improve with new, professional management.
Taken together, the pattern is one of a facility with clear strengths in dining and certain caregiving relationships but with systemic operational and leadership problems that have materially affected resident experience for several families. The facility’s high health department score and the presence of praised staff indicate that quality elements exist, but reported staffing shortages, management conflicts, and hygiene and emergency protocol issues are significant red flags. Given the polarized feedback, prospective families should verify current staffing ratios and nursing coverage (particularly overnight), ask about emergency procedures and any associated fees, inquire about recent leadership changes and staff turnover rates, and tour the building to assess cleanliness and day-to-day atmosphere. Speaking with multiple current families and reviewing the most recent inspection reports and staffing schedules will help determine whether the positive aspects (dietary care, warm staff, community feel) outweigh the operational risks noted by other reviewers.
