Overall sentiment across the reviews for The Cohen Home is strongly positive, with the dominant and most frequently cited strength being the staff. Reviewers repeatedly describe the caregiving team as warm, compassionate, and family-like — using phrases such as “treated like family,” “welcomed, respected and loved,” and “genuine caring relationships.” Many families credit staff with providing peace of mind through attentive, skilled, and respectful care, and several individual staff members (e.g., Keisha the activities director, Collette the nurse) receive specific praise for creativity, communication, and going “above and beyond.” Long-tenured caregivers and low staff turnover are noted as contributing to continuity of care and a boutique, personalized experience.
Clinical and medical quality is another commonly highlighted area. Multiple reviewers mention experienced care for complex medical needs, prompt medical attention, and excellent nursing oversight. The facility’s COVID precautions were frequently praised, with several reports of no COVID cases and families appreciating adherence to health guidelines. Families who required higher-acuity support generally felt reassured by the clinical competence and responsiveness of the staff.
Facility and apartment features receive mixed-but-leaning-positive feedback. Many reviews describe the building as bright, airy, and spacious with large windows, hardwood floors, and multiple pleasant common areas — including a front-room piano and community rooms equipped for streaming and TV. Apartments with private baths and kitchenettes are cited as comfortable and home-like. The small community size is often framed positively: it allows staff to give more individualized attention and fosters closer relationships among residents and caregivers. The campus is also characterized as safe and secure, with gated outdoor areas and convenient proximity to medical buildings.
Dining and activities are consistent strengths. The food and dietary staff receive frequent complimentary comments — described as excellent, delicious, and varied. The activities calendar is active and engaging: trivia nights, music, games, mini-seminars, lunch outings, holiday observances (including integrated Jewish life), and creative programming that draws residents into participation. Multiple families specifically mention the activities director’s enthusiasm and effectiveness in getting residents involved, contributing to improved quality of life and new friendships.
Despite the many positives, several patterns of concern emerge and are worth noting. A number of reviews point to maintenance and housekeeping inconsistencies: carpet and counter cleanliness, dusting, and occasional signs of deferred interior updates (worn cabinetry, painted cabinets instead of replacement, and an outdated facade). A few residents reported apartments running hot. While many families praise communication and responsiveness, there are isolated but notable reports of slow or poor responsiveness from staff or management and at least one review describing management as “immature” or resistant to family involvement. Pricing is another recurring theme: some families feel the cost is high and can strain fixed incomes, even though others perceive the service as good or excellent value.
In practice, these mixed notes appear situational rather than universal. Most reviewers still highly recommend The Cohen Home based on staff quality, clinical competence, engaging programming, and the overall atmosphere. The primary trade-offs families report involve apartment size and some physical-plant or housekeeping issues, along with occasional concerns about management communication or cost. Prospective residents and families will likely find The Cohen Home especially well-suited if they prioritize personalized, relationship-driven care, strong medical oversight, active programming, and a safe, community-oriented environment; those most sensitive to updated finishes, larger private living spaces, or tighter budgets should specifically ask about apartment sizes, recent maintenance or refresh schedules, housekeeping protocols, and fee structure during tours and conversations with management.
