Overall sentiment across the reviews is mixed to negative, with substantial variation in individual experiences. Several reviewers report excellent care, helpful physical therapy, compassionate nurses, clean areas, and good dining and activity programs. However, a significant number of reviews describe serious lapses in care, safety, communication, and facility upkeep. The repeated contrast between very positive staff/therapy experiences and severe quality and safety concerns creates a polarized picture: some residents and families are satisfied, while many others report unacceptable incidents and systemic problems.
Care quality and safety: Reviews indicate highly inconsistent care. Positive accounts describe attentive nurses, effective physical therapy, and one-on-one attention. Conversely, multiple reports document neglect (patients left in soiled conditions, unattended in halls), delayed or withheld medications, and serious safety incidents including falls within hours of admission resulting in major injuries (C2 fracture, broken ribs, lower back injuries). Several families felt a change in condition was missed or not communicated promptly, and some allege that patients were discharged in worse condition than at admission. These reports suggest variability in clinical vigilance and incident response, with at least some reviews asserting poor escalation (calling family instead of 911) and inadequate documentation.
Staffing and behavior: Many reviews emphasize mixed staff quality — some employees are praised as caring and professional, while others are described as rude, dismissive, or lacking empathy. Weekend staffing was singled out by multiple reviewers as particularly problematic. Understaffing is a recurring theme, tied to neglected bathroom assistance, delayed medication administration, and overall delays in care. Several reviews also mention many staff members were not vaccinated, causing quarantines and additional operational strain. Positive threads report high staff satisfaction and compassionate teams, but these are counterbalanced by enough reports of disrespect, ignored calls, and unsafe handling of personal belongings to be a significant concern.
Facilities and maintenance: The physical condition of the building is frequently criticized. Common issues include small, cramped rooms (often not accommodating wheelchairs well), broken furniture and drawers, holes in walls, leaking air conditioners, mold in bathrooms, and occasional reports of roaches and trash/bed not made. Some families describe the facility as clean and homey in parts, with nicely maintained dining rooms and courtyards, but structural maintenance and cleanliness appear inconsistent between units or over time.
Dining and services: Comments about food are polarized. Several reviewers praise the dining room, beauty parlor, and specific meals—mentioning well-balanced menus and dietary accommodations. In contrast, many families call the meals bland or inedible, prompting relatives to bring supplemental food. Laundry problems (lost clothes) and billing mistakes are also reported, suggesting weaknesses in ancillary services and administrative processes.
Rehab and therapy: Rehabilitation services receive mixed reviews. Some families report very good rehab/physical therapy and staff who helped with recovery. Others describe the rehab wing as barely adequate, with allegations that therapy refused to work with patients until just before discharge. Several reviewers felt the facility’s level of rehab care was insufficient for their needs, and some were surprised by limited choices for care level.
Management, communication, and administration: Communication issues are repeatedly cited: phones not answered, calls not returned, delayed social worker responses, and inconsistent COVID updates. There are serious allegations of administrative failures including deleted records, billing errors, short (two-day) discharge notices, and reports of cover-ups or dishonesty about incidents. Families also report restrictive visitation policies (window/FaceTime) and frequent testing (every three days) that caused fear and discomfort among residents.
Activities and social environment: Activities staff are generally described positively; they attempt to engage residents and run programs like Bingo. Some residents enjoy the social programming, and facilities like the beauty parlor and dining areas are appreciated when well-staffed. However, management decisions about roommate situations (e.g., noisy TV) are sometimes unresolved and frustrate families.
Cost and practical concerns: A few reviews mention high out-of-pocket costs (e.g., $290/day) and billing mistakes. Practical issues at discharge include not providing needed equipment (wheelchairs/lifts) and short notice for transitions, which compounds stress for families managing post-discharge care.
Patterns and concluding assessment: The dominant pattern is variability — the facility can provide excellent individual services (notably physical therapy and some compassionate staff), but systemic problems in staffing levels, maintenance, communication, and safety are frequent enough to be concerning. Multiple reports of serious adverse events, alleged neglect, and administrative inadequacies outweigh isolated positive anecdotes for many reviewers. Prospective residents and families should weigh the positive reports of skilled therapists and caring staff against the consistent complaints about understaffing, safety incidents, facility disrepair, and poor communication. If considering this facility, visiting in person, asking about staffing ratios, safety protocols, incident reporting, vaccination and testing policies, and reviewing recent inspection or incident records would be prudent. Seeking direct references from current resident families and clarifying discharge and billing policies before admission are also recommended.
