Overall sentiment in the reviews is strongly positive, with many reviewers emphasizing high-quality, person-centered care—particularly for residents with dementia or Alzheimer’s. Mali, the owner/manager, is repeatedly singled out for her dementia knowledge, passion, and hands-on involvement; reviewers describe her as loving, proactive, and highly engaged in residents’ wellbeing. Staff are described as compassionate, long-tenured, and well trained in dementia care, contributing to continuity of care as residents' needs change. Multiple accounts praise attentive doctors and nurses, in-house practitioners who visit monthly, hospice support, and instances where staff stayed overnight or provided bedside support during hospitalizations.
The facility itself is consistently described as clean, immaculate, and home-like. Reviews highlight practical design features such as all resident rooms being on the main floor (ease of access), a peaceful atmosphere, and a picture-perfect presentation. Outdoor and communal spaces receive frequent praise: an extensive secure covered deck, a large covered party pavilion with gazebos, an organic garden, clothes lines for drying sheets, and a chicken coop that provides fresh eggs. These features are noted not only for aesthetics but for enhancing residents’ quality of life and social activity. Reviewers also mention specific services that add to daily comfort—good meals, monitored medications, hair care services, resident entertainment, and activities that welcome families and children.
Clinical coordination and practical logistics are also highlighted as strengths. Reviewers report good hospital coordination, transportation to hospital when needed, medication monitoring, and monthly medical visits by in-house practitioners. Hospice support is available and used, and several reviewers noted personal bedside care and staff willingness to go above and beyond during critical times. The combination of knowledgeable management, steady caregiver teams (some with 8–10 years tenure), and routine clinical oversight creates a consistent care environment that families found reassuring.
The most consistent negative theme across reviews is cost and accessibility. Multiple reviewers cited higher fees, price increases, and situations where cost became unaffordable; the facility does not accept Medicaid, which was explicitly mentioned as a barrier for some families. Some reviewers expressed regret that they had not found the home sooner because of its quality, coupled with frustration about affordability. Secondary, less-frequent concerns include small room sizes or lack of closet space for certain rooms and practical inconveniences such as a long drive for some family members. A few comments also allude to at least one instance where staff were unable to assist, but this appears isolated compared with the overwhelmingly positive reports of staff responsiveness.
In summary, these reviews paint Mali’s Personal Care Home as a highly regarded, well-run, and homelike facility with specialized dementia expertise, compassionate long-term staff, excellent cleanliness, robust outdoor amenities, and strong clinical/hospice support. The primary trade-off noted by multiple reviewers is cost and lack of Medicaid acceptance, which limits access for families on public assistance or tighter budgets. Prospective families should weigh the clear strengths in dementia-specific care, staff continuity, and environment against affordability and confirm current room sizes, closet availability, driving distance, and the facility’s current pricing and admission policies during a tour or direct conversation with management.
