Overall sentiment across the reviews is mixed but leans positive, with a strong and recurring emphasis on the quality of interpersonal care, cleanliness, and a small, home-like environment. Many reviewers highlight supportive, genuine and warm staff; several specifically praise the owner for being hands-on and caring. The community is described as family-friendly and quaint, with a nice outdoor area, opportunities for socializing and building friendships, and rooms that feel home-like and can be customized (for example, the ability to add a fan). Cleanliness and sanitation are repeatedly noted, and dining receives favorable mentions. Multiple reviewers recommend the facility and describe it as a good value for money, with personalized attention often singled out as a major strength.
Care quality is portrayed positively in many accounts: staff are described as accommodating and attentive, and communication with doctors is explicitly praised in at least one review. There is also specific praise for staff going above and beyond during difficult times (one reviewer noted extra care provided when a resident passed away, and that the resident was treated very well). The small size of the community is framed as a benefit by several reviewers because it enables more individualized service and closer staff-resident relationships; one reviewer even used the term "godsend" for a named staff member (Lorna), indicating a highly personal level of appreciation.
However, there are notable and serious concerns raised that create a contrast with the positive remarks. A subset of reviews reports problems with staffing competence and medication handling: phrases such as "staff lacking knowledge" and "medications not given as should" indicate potential care and safety risks that would merit verification. One reviewer makes an extreme allegation that the operation is money-driven and should be closed down; while this appears to be an outlier relative to the many positive comments, it is a serious claim and cannot be ignored. These negative comments create a pattern of inconsistent experiences — some families encounter exceptional, compassionate care while at least one account reports dangerous shortcomings.
Safety and policy issues are another distinct concern. Multiple reviewers raise an alarming safety complaint about a dangerous or aggressive dog on the premises, including a reported near-accident and mention of a shock collar. Such incidents imply lapses in on-site safety protocols or pet management policies and represent a concrete risk to residents, visitors, and staff. Combined with the medication-related allegation, these safety-related complaints should be considered priorities for further inquiry by prospective families or regulators.
Another recurring but less severe negative theme is the lack of activities for residents. Several reviews mention no activities or insufficient programming, which contrasts with the social friendliness noted by other reviewers; this suggests that while informal socialization and friendships may develop, organized engagement opportunities may be limited or inconsistent. Management and training topics also appear as mixed: many reviewers praise the owner’s involvement and compassionate leadership, yet concerns about staff competence and profit motives by at least one reviewer suggest variability in management practices or perceptions.
In summary, St Francis Assisted Living Community receives numerous strong endorsements for its caring and personable staff, cleanliness, home-like rooms, and supportive, family-oriented atmosphere. These strengths are reinforced by accounts of good food, individualized attention made easier by a small community, and proactive owner involvement. At the same time, there are several significant concerns — notably medication handling allegations, staff knowledge gaps, a dangerous dog incident with safety implications, and at least one accusation of being profit-driven to a problematic degree. The overall pattern is that many families have very positive experiences, but there are non-trivial, specific negative reports that warrant follow-up. Prospective residents and families should consider visiting, asking about medication protocols and staff training, inquiring about activities and pet policies, and checking how management addresses and documents safety incidents to ensure those concerns have been resolved or mitigated.
