Overall sentiment across the reviews is highly mixed and polarized. A consistent strength highlighted by many reviewers is the rehabilitation program: physical and occupational therapists are repeatedly praised as competent, dedicated, and instrumental in good recovery outcomes. Therapists are described as enjoying their work, and several individual staff members in rehab and social services receive specific accolades (for example, Kelly in rehab and Zandria Lucas in social services). Multiple reviewers credited the therapy team with rapid or successful recoveries and rated rehabilitation stays very highly.
The facility itself receives frequent compliments for its physical condition. Reviewers describe Zebulon Park Health & Rehabilitation as clean, attractive, relatively new, and well maintained. Rooms with private bathrooms, up-to-date maintenance, and a pleasant appearance are recurring positives. The activities program and hospice services also receive positive mentions — activities are well attended and hospice care is called friendly and caring by some families. Several reviewers explicitly praised individual nurses and staff for kindness, supportive care, and emotional farewells.
However, the most significant and frequently reported concerns relate to nursing, aide staffing, basic care, safety and management. Numerous reviewers report long call-bell delays, unresponsive or inattentive nursing staff, and aides who appear undertrained. Multiple accounts describe residents left unattended for hours, left on potty chairs, or found in soiled clothing and bedding, with instances of immobile patients being neglected. Reports of poor bathing practices — for example, no bath schedule and a resident going five days without a bath — underscore problems with personal hygiene management. Several reviews describe alarming clinical failures including medication errors, inappropriate increases in medications leading to hallucinations, bedsores, pneumonia, ambulance calls, and falls that resulted in transfers to nursing homes. These are serious safety-related patterns that recur in multiple summaries.
Dining and basic needs are another area of concern. Reviewers describe inconsistent access to water, trays left unattended, a lack of meal assistance for patients who need help eating, and meal-service errors such as cereal or oatmeal being served without milk and coffee not being served with meals. Such issues, while they may seem operational, directly affect patient dignity and nutrition. Linked to this are staffing and communication problems at shift changes — nurses not being informed about baths, poor knowledge of specialized diets (for example diabetic diet), and an overall sense that some staff are oblivious to patient needs.
Administrative and organizational criticisms appear repeatedly. Families report unhelpful or rude administrative staff (including admissions), stressful and poorly handled discharges, and failures in coordination such as an unsuccessful home health referral. There are also complaints about swing bed and rehab administrative issues. Some reviewers express concerns about theft or missing personal items, and at least one reviewer reported photos being taken of a resident, raising privacy concerns. Cost perceptions vary: while some reviewers felt the facility was good value despite being expensive, others called it overpriced given the lapses in basic care.
A notable pattern in these reviews is the stark inconsistency in care and experience. Many positive comments coexist with severe negative incidents — for example, glowing praise for therapy teams and a beautiful facility directly alongside reports of neglect, medication mistakes, and safety events. This suggests variability by unit, shift, or individual caregivers rather than uniformly high or low standards. Prospective residents and families should therefore weigh the facility’s strong rehabilitation reputation and attractive environment against repeated reports of serious lapses in nursing care, staffing, communication, and safety. If considering Zebulon Park, ask targeted questions about nurse-to-patient ratios, call-bell response times, bathing schedules and hygiene protocols, medication management safeguards, discharge planning processes, security for personal items, and how supervision and training are handled during shift changes to assess whether the specific unit and team likely to be caring for a loved one have addressed these recurring issues.
