The reviews present a mixed but predominantly positive picture of Avant Care (PCH), with recurring praise for front-line caregiving, the facility environment, and personalized attention in a small residential setting. Multiple reviewers highlight that staff are attentive, patient, and knowledgeable — particularly in caring for residents with dementia — and that there is a team approach to resident well-being. The facility is described repeatedly as clean, safe, and home-like rather than clinical, with families noting effective communication with them and a warm, loving atmosphere. Several reviewers explicitly state they would recommend the home and describe residents as happy and well cared for.
Care quality and staffing are central strengths in most accounts: individualized one-on-one care, staff who understand dementia needs, and a small number of residents that facilitates personal attention are all emphasized. Reviewers also mention professional competence, good coordination with families, and that staff are "on top of things." COVID-19 protocols are followed, which contributes to perceptions of safety. On the service side, meals receive consistent positive mention as being well-prepared and satisfactory to residents. The setting is characterized as residential and convenient, with a non-hospital feel that many families appreciate.
At the same time, there are notable and repeated operational and management concerns that potential residents and families should probe further. Several reviewers report that incontinence supplies were not provided or that the facility ran out of supplies and did not correct the problem — a practical and important shortfall for many residents. There are also multiple mentions of limited activities: while movie nights and walks are noted, outings and more active programming appear sparse. More seriously, some reviews allege poor attitudes or problematic behavior from ownership/management, including reports of rudeness, disrespect, neglect, and underpayment of staff. These issues suggest uneven management practices and potential morale or staffing problems.
Billing and administrative concerns appear in a few reviews and warrant caution. One reviewer reported being charged for unnecessary doctor trips, and there are mentions of complaints from physicians' offices and fiduciaries. Although some reviewers note that discrepancies were handled professionally and that contracts were provided, the presence of these complaints points to possible inconsistencies in billing, documentation, or external communications. Several reviewers also contrasted very positive firsthand caregiving experiences with specific negative interactions involving management or administrative processes, indicating variability in resident experience depending on which staff members or managers are involved.
Overall, Avant Care (PCH) appears to offer strong hands-on caregiving in a clean, small, and home-like environment with well-regarded meals and dementia-aware staff. However, recurring operational issues — particularly around incontinence supplies, limited activity programming and outings, and reported management/administrative problems including billing and interpersonal conduct — create a mixed impression. Prospective residents and families should tour the facility, speak directly with caregiving staff and management, request and review contract and billing policies, and ask specifically about incontinence supplies, activity schedules/outings, and how the facility handles supply or billing discrepancies to get a clearer, current picture before committing.
