Overall impression: Reviews of PruittHealth - Marietta are sharply polarized. A substantial number of reviewers describe highly compassionate, skilled, and attentive staff who produce successful rehab outcomes, excellent wound care, clean and pleasant areas, and a strong dietary program. At the same time, an equally large group of reviewers report serious problems including neglect, poor hygiene, pest infestations, medication errors, theft, and administrative failures. The aggregate picture is one of a facility with pockets of very good practice and individual staff members deeply committed to resident care, operating alongside systemic problems that produce significant negative experiences for other residents and families.
Care quality and clinical services: Many reviewers praise individual clinical staff — nurses, CNAs, therapists and wound-care specialists — for professionalism, compassion, and clinical effectiveness. Specific therapy successes are cited (some patients regained autonomy and mobility), and named therapists and wound-care nurses received strong commendations. Conversely, multiple reports describe inconsistent or poor clinical care: very short or ineffective physical therapy sessions, missed medication doses, unsafe medication administration by unlicensed aides, failure to turn patients leading to bedsores, and delayed doctor visits and follow-up. Some reviewers described misdiagnoses, sepsis risk, and COVID exposure. This variability suggests that clinical quality may depend strongly on which staff are on duty and which unit a resident is placed in.
Staff behavior and culture: Staff behavior is a central theme and a major source of contradiction. Numerous reviewers praise compassionate, warm, and family-oriented caregivers who go above and beyond, name administrators and admissions staff who are attentive and efficient (e.g., Sarita, Rebecca), and highlight a team atmosphere in which staff know residents personally. However, other reviewers report rude, uncommunicative, or hostile staff, allegations of gossip and favoritism, and frightening accounts of neglect (residents left in urine or feces, staff laughing during family interactions). There are reports of staff trash-talking, theft, and even an alleged assault requiring police involvement. These opposing accounts point to a mixed workplace culture where some teams operate well while others contribute to a toxic environment.
Facilities, cleanliness, and safety: Reviews repeatedly contrast "first-floor" or certain areas described as clean, bright, and well-kept with other areas described as dark, dirty, and neglected (some reviewers described the second floor as a 'dungeon'). Multiple reviewers complain of urine smells, dirty floors, filthy rooms, roaches and other pest problems, and even scabies outbreaks. Security and procedural concerns also appear frequently: missing sign-in logs, unannounced transfers, broken or missing property (dentures, clothes), and reports of inadequate supervision that led to resident-on-resident incidents. These issues raise concerns about maintenance, infection control, property protection, and overall resident safety in some parts of the facility.
Dining and activities: The dining experience receives mixed feedback. Several reviewers praise a strong dietary team that provides nutritious and tasty meals and a well-run dining environment. Others report cold, small-portion meals, frequent reliance on sandwiches served in styrofoam, and inconsistent adherence to therapeutic diets (for example, salt-restricted diets not followed). Activities are available — daily activities, Bible classes, and social programming — and appreciated by many, yet several reviewers note that activities are limited or insufficient, often because of staffing shortages or post-COVID reductions.
Administration, communication, and billing: Administrative leadership and communication are also inconsistent across reviews. Some reviewers commend hands-on administrators, prompt responses, and recent positive changes under new leadership. Others describe poor communication regarding discharge, transitions, follow-up, and scheduling (missed appointments, long delays for home rehab visits, lack of proactive follow-up). Financial issues recur: complaints about high self-pay rehab costs, billing concerns, and even allegations of fraud or a perceived focus on money over care. These themes suggest variability in management practices and transparency.
Patterns and notable clusters: Several clear patterns emerge. First, experiences appear to be highly dependent on staffing — which shifts and which specific staff members are on duty — and possibly which unit or floor residents occupy. Second, there are repeatable problem areas: cleanliness/pests, call response and medication administration, property protection, and communication breakdowns. Third, many positive reviews single out particular staff or leadership figures whose involvement made a significant difference, indicating that strong personnel can materially improve outcomes. Finally, the facility has active strengths in therapy and diet that, when consistently delivered, produce demonstrable benefits for some residents.
Recommendations for prospective families: Because of the marked variability in reported experiences, prospective residents and families should perform targeted due diligence. Recommended steps include in-person visits to multiple wings and floors at different times of day, direct questions about staffing ratios and turnover, documentation of medication administration protocols and licensing of medication aides, inspection for cleanliness and pest control, specific questions about therapy session length and measurable therapy goals, verification of security procedures and sign-in logs, and a clear explanation of billing practices and expected out-of-pocket costs. Ask about named administrators and whether recent leadership changes have produced measurable improvements.
Conclusion: PruittHealth - Marietta appears to be a facility with both notable strengths and serious vulnerabilities. When key staff and leadership are present and effective, families report excellent clinical care, compassionate staff, effective therapy, and a pleasant environment. When systemic issues — understaffing, poor communication, maintenance lapses, and inconsistent supervision — dominate, reviewers report neglect, safety incidents, theft, and very poor hygiene. The reviews point to a facility in which experience is highly situational; potential residents should evaluate current conditions and staff stability closely before deciding.
