Overall sentiment in the reviews is strongly positive, with the vast majority of comments praising the staff, the physical environment, the dining experience, and the social life at Thrive at Augusta. Reviewers repeatedly emphasize an attentive, compassionate, and personable caregiving team supported by strong leadership and a positive workplace culture. Many families reported proactive and consistent communication from staff—especially during pandemic restrictions—using phone calls and FaceTime to keep relatives connected. The facility is described as clean, warm, and well-appointed with a resort-like feel; specific amenities mentioned include attractive grounds (horse paddock, fishing ponds), a welcoming front porch, comfortable apartments, and modern design. Multiple reviewers called out the chef and the quality of meals as standout features, and in-house physical therapy and emerging family-participation programs were noted as important service strengths.
Care quality and staff performance are among the most frequently noted positives. Many reviewers report that residents are treated with dignity and respect, that caregivers are attentive and kind, and that residents appear happy and socially engaged. Several reviews described exceptional caregivers and a culture where staff deeply know and care for residents. Proactive family communication during COVID—through FaceTime, phone updates, and other outreach—was repeatedly commended and gave many families peace of mind. At the same time, a pattern of inconsistent experiences emerges: while many reviewers praise staff, a minority noted variability in staff competence and some instances of poor administration or communication.
Memory care and management concerns are the clearest areas of mixed feedback. Some reviews describe engaging memory-care activities and caring staff in the memory unit, but other accounts raise serious concerns: reviewers reported failures in the memory care unit, including neglect of hygiene (an example given was a resident not being showered) and a perception that the facility may not be fully set up for residents with advanced dementia. A few reviewers explicitly recommended Thrive for assisted living but cautioned families about placing someone with dementia there without careful vetting. One or two reviews went further to criticize management and marketing—labeling some promotional material as overhyped—and suggested installing in-room cameras as a way to improve oversight. There are also notes that some of these negative aspects may have been more pronounced early on (initial staff inexperience) and that improvements were observed over time.
Facilities, dining, and activities receive consistently positive commentary with some caveats. The community’s grounds and interiors are frequently described as beautiful and “resort-like,” and many residents enjoy an active social life with multiple activities and events (movies, special activities, meals, and social gatherings). The chef and dining program are a recurring highlight—many reviewers mention excellent, varied meals, healthy choices, and memorable touches (e.g., chef-made pie). However, a subset of reviews mentions variability in the dining experience: some found meals salty, portions small, or in isolated cases described meals as “pitiful.” COVID-related impacts also affected dining and activities—several reviewers noted that communal dining and events were reduced or paused due to pandemic safety measures.
Operationally, Thrive at Augusta is frequently described as organized and focused on resident well-being. Many reviewers praised the admissions/tour experience, the welcoming community, and the facility’s emphasis on safety during the pandemic. Still, a minority of reviewers reported frustrations with administration—specifically around communication between management and residents/families—and some felt the sales/promotion was a bit of a “sales pitch.” These comments suggest room for improvement in consistent frontline supervision, transparent communication, and ensuring marketing aligns closely with everyday experience.
In summary, reviews portray Thrive at Augusta as a high-quality assisted living community with especially strong strengths in staffing culture, compassionate care, attractive facilities, and dining. The most common recommendation among reviewers is that Thrive is an excellent choice for assisted living residents seeking a social, well-cared-for community. The primary caution for prospective residents and families is around memory care: mixed reports recommend careful, targeted due diligence if you are considering Thrive for someone with dementia—ask specific questions about memory-care staffing ratios, training, hygiene and bathing protocols, oversight practices, and examples of outcomes. Additional sensible steps for prospective families based on review patterns: tour the memory unit in person, request details on pandemic-era and ongoing visitation policies, sample or review menus, ask about staff turnover/training, and clarify how management handles complaints and family communication. Overall, most reviewers would recommend Thrive at Augusta for assisted living, while advising extra scrutiny if advanced dementia care is required.
