Overall sentiment across reviews for Pleasantview Nursing Center is mixed but consistently highlights a strong core of compassionate, dedicated caregivers contrasted with systemic operational challenges. Many reviewers emphatically praise individual staff members and teams who provided attentive, loving care — describing staff who go above and beyond, form family-like relationships with residents, and provide comforting, steady support during difficult transitions (including COVID-era transfers). Admissions and discharge processes are repeatedly noted as handled well by some families, and several named staff (for example Debra Alvin, Ann, Geraldine, Brittney, Tammy Jackson, Dee Googe, Richard Botts, Eric, Mrs. Tyne, and Mrs. Robbin) receive explicit praise. Physical cleanliness and maintenance of the facility are frequently commended: multiple reviewers describe the building as clean, odor-free, and well cared for.
However, a recurrent and significant theme is understaffing and the operational strain it causes. Multiple reviewers report short-handed shifts, overworked CNAs, and an overcapacity workload that creates safety and quality-of-care concerns. Specific clinical lapses are described, such as missed iron supplementation, infrequent monitoring, medication changes that were not communicated to families, and resultant mood swings in residents. These problems contribute to family distrust and, in some cases, calls from reviewers to shut down the facility. There are also troubling reports of staff being attacked by residents — a sign both of safety risk and potential inadequate staffing or training to manage behavioral needs.
Dining and kitchen operations emerge as another consistent concern: reviewers cite poor food quality, a dependence on low-quality or "junk" food, and frequent kitchen staff turnover. This contrasts with the facility's success in social activities noted by others (for example, a successful birthday party and a sense of calm and improved resident cooperation in some units), indicating variability between units, shifts, or time periods. The facility’s infrastructure is described as older and lacking modern amenities, which some families accept because of the caring staff, while others see it as a negative.
Communication and management are polarizing topics in the reviews. Several families report prompt answers to questions, personal outreach from administrators and nursing contacts, and improvements under new management. Conversely, there are multiple complaints about nonresponsive administration, lack of transparency, poor communication about medication or condition changes, and even reports of deceitful hiring practices and unreimbursed travel expenses. These administrative issues have tangible effects on family trust and satisfaction. A few reviewers explicitly note that concerns were listened to and addressed, and some mention visible positive changes after management turnover, suggesting recent improvement efforts.
COVID-19 appears as a complicating factor: reviewers acknowledge that the pandemic strained operations but also praise staff for providing a "soft landing" and compassionate care during transfers and isolating periods. Still, COVID-related staffing and operational pressures are cited as contributing to service inconsistencies.
In summary, Pleasantview Nursing Center shows a clear strength in the human element: many caregivers deliver exemplary, compassionate care that families deeply appreciate. At the same time, systemic issues — chronic understaffing, safety concerns, medication and monitoring lapses, inconsistent communication, dining problems, and management shortcomings — create real risks and dissatisfaction for other families. The reviews suggest variability depending on timing, unit, and staff on duty. Prospective residents and families should weigh the strong testimonials about individual caregivers and facility cleanliness against recurring reports of staffing shortages, safety incidents, and administrative problems. When considering Pleasantview, visitors should ask targeted questions about current staffing ratios, medication oversight procedures, family communication protocols, kitchen staffing and menus, recent management changes, and safety policies; and, if possible, request to meet the staff members who will provide day-to-day care to get a clearer sense of the likely experience.
