Overall sentiment in the reviews for Green Acres Health & Rehabilitation is mixed but strongly polarized. A large number of reviewers praise the facility for compassionate, attentive caregiving, effective therapy services, and a warm, home-like environment. Those positive accounts frequently mention supportive and responsive nursing staff, a caring administrator and director of nursing, good rehabilitation outcomes, meaningful activities, and strong community engagement. At the same time, a subset of reviews contains very serious negative allegations — including assertions of bathing neglect, pest infestation, rude staff, and management prioritizing money over care — which contrast sharply with the favorable reports.
Care quality and staff behavior are the dominant themes. Many reviewers describe nurses, CNAs and therapists as "awesome," attentive, proactive, and compassionate; examples include staff resolving issues quickly, providing excellent support during hospice and end-of-life transitions, involving families in care-plan meetings, and forming deep personal bonds with residents (one reviewer noted CNAs attended a resident's funeral). Several reviewers credit the therapy team and skilled nursing services with marked improvement in a loved one's condition. Administrative responsiveness is also highlighted in numerous positive comments: families felt heard, supported, and that concerns were addressed when raised.
However, there are several alarming and specific negative reports that cannot be ignored. Multiple summaries allege bathing neglect, including being bathed in cold water and going weeks without baths, and at least one reviewer said a nurse confirmed these issues and intended to file a complaint. There is also an allegation of a roach infestation, which raises serious concerns about cleanliness and infection control. Some reviewers described staff mistreatment or rudeness and said management seemed focused on money rather than resident welfare. Other practical facility concerns include poor lighting in some large rooms and an initial room setup that created a fall risk for a resident. These reports suggest inconsistent standards of care and/or variability by shift or unit.
Management, community engagement, and activities are other noteworthy categories. Positive accounts highlight outreach efforts, donations to students, literacy support, and community recognition for the facility, which indicate that Green Acres is active and visible in the local community. Several families appreciated being invited to care-plan meetings and felt the administrative team responded to complaints or requests. Conversely, some reviewers described management as unresponsive or profit-driven, which contributes to the polarized impressions.
Taken together, the pattern in these reviews is one of significant variability: many families report exemplary, compassionate care and strong clinical results, while a smaller but serious set of reviews describe neglectful practices and sanitation problems. That contrast suggests either inconsistency across units or shifts, recent changes in staffing/management, or cases where individual experiences diverge widely. Notably, there is little or no comment about dining or food services in the provided summaries, which is an information gap for anyone evaluating the facility.
For a family or evaluator using these reviews, the practical takeaway is to acknowledge both sides: Green Acres appears capable of delivering excellent, compassionate care and strong therapy results, but there are specific, serious complaints that merit verification. Recommended follow-up actions before placement would include asking the facility about bathing and hygiene protocols, pest-control and cleaning records, staffing levels and turnover, complaint resolution procedures, recent state inspection reports and outcomes, and how initial room safety assessments are handled. Overall, the facility has clear strengths in staff compassion and community engagement, but the severe negative reports warrant further investigation to ensure consistent, safe care for all residents.
