Overall sentiment in the reviews of Avalon Health & Rehabilitation is mixed, with substantial praise for clinical rehabilitation, many individual staff members, and the facility's appearance in some areas, but also multiple serious and recurring concerns about management, consistency of care, safety, and some hygiene and staffing issues.
Care quality: Rehabilitation services are a clear strength in these reviews. Multiple reviewers describe the rehab specialists and the program as exceptional, and some say they were "sold" on Avalon because of the rehab team. Families report good functional outcomes and confidence in therapists. Alongside these positive statements are contrasting reports of unsafe care — instances where untrained staff were reported to perform tasks they should not, residents were ignored or disrespected, and HIPAA/privacy violations were alleged. This creates a divided picture: for many residents the clinical rehab and attentive caregivers appear strong, but for others there were gaps in basic care and adherence to standards.
Staff and management: Staff receive many accolades: described as caring, kind, responsive, dedicated, and in some cases "A+." Several reviews single out helpful individuals and note good partnerships with families. However, there are also significant negative reports about staff behavior and management. Comments include bullying by staff, unfriendly management, a notably poor experience with the social worker, and allegations of lack of accountability for misconduct. A few reviews indicate a leadership transition or "new management overhaul" intended to improve processes and policies, suggesting management is aware of some problems and is trying to address them.
Facilities and environment: The facility presents a split narrative. Many reviewers describe bright, welcoming common areas, recent renovations, a fresh smell, neat presentation, and well-groomed residents. Others note the building is older, rooms are small and outdated (including blinds), and some reviewers report areas that are dirty. There are plans or improvements mentioned — for example, opening an outdoor courtyard for the dementia unit — which indicate investment in amenities. Hallways are described as busy with wheelchairs, which can create a congested feel depending on the time of day.
Daily life, dining, and activities: Dining and activities are generally positive. Several reviewers say the food is pretty good and that their family members are eating well. The facility runs a daily activity calendar with things like Bingo and visiting musicians, and staff-led in-house activities are noted. These elements are repeatedly cited as enhancing residents' quality of life.
Safety, hygiene, and staffing concerns: Some of the most serious themes are reports of hygiene neglect (residents left constantly wet, teeth not brushed), understaffing, and CNA neglect. There are also alarming allegations of patients being locked in, residents exhibiting uncontrolled behaviors (running around, climbing into beds, touching each other), and inappropriate uses of residents' TVs. These issues raise concerns about supervision, staffing ratios, training, and the appropriateness of care for residents with higher behavioral or dementia-related needs. The combination of positive rehab outcomes for some residents and severe neglect/hygiene reports for others suggests inconsistency in staffing levels, training, or oversight.
Recommendations and patterns: The reviews suggest that prospective residents and families should weigh the strong rehabilitation offerings and many positive staff interactions against recurring reports of management issues, inconsistent basic care, and safety concerns. Several reviewers highly recommend Avalon based on positive rehab and caring staff experiences, while others strongly advise against it because of neglect, poor discharge handling, or serious safety/privacy violations. The presence of new management initiatives and facility improvements indicates efforts to address problems, but the mixed nature of reports means that due diligence is important.
Practical considerations for families: Before choosing Avalon, families should consider visiting the unit(s) in person during different times of day to see staffing levels and hallway activity; ask specifically about staffing ratios, CNA training, and how the facility handles residents with behavioral/dementia needs; inquire about infection control, toileting/hygiene protocols, and how privacy and HIPAA concerns are managed; request details about the rehab program and how it matches individual needs; and meet the social worker and leadership to understand discharge planning and accountability processes. Also verify acceptance of Medicaid if that is needed. The reviews indicate strong strengths in rehab and many compassionate staff members, but the reported inconsistencies and serious negative incidents mean an individualized assessment is advisable.
