Overall sentiment across the reviews is strongly mixed and highly polarized. A considerable portion of reviewers praise the facility’s rehabilitation services, specifically naming occupational and physical therapists as skilled, compassionate, and effective. Many families report positive short-term outcomes — stroke rehab and other post-acute care are frequently described as "awesome," and reviewers say their relatives improved and received high-quality, attentive therapy. Several reviews also highlight individual staff members (nurses, CNAs, dining staff, social director) who are kind, fun, and responsive; some families emphasize a warm, family-oriented atmosphere and express gratitude for the care provided.
Counterbalancing those positives is a persistent and serious set of complaints about inconsistency in basic care, especially for long-term residents or during certain shifts. Multiple reviews describe chronic staffing shortages, overworked staff, and long shift-change delays that lead to delayed responses, ignored call buttons, slow assistance, and inadequate nighttime care. Consequences reported include delayed diaper changes resulting in diaper rash, residents left without water, trays removed before residents can eat, delayed feeding, minimal showers, and overall neglectful or humiliating hygiene practices. Several reviewers describe extremely poor responses to falls, including staff laughter, and there are allegations of overmedication (nighttime medications causing hallucinations) as well as under-treatment of pain (only OTC Tylenol provided). These incidents portray a pattern where some staff and shifts perform well while others fail to meet basic standards of dignity and safety.
Facility and environment observations are similarly split. Many reviewers note that the building is dated but maintained and clean; others report filthy rooms and poor bathroom sanitation. Shared rooms with only curtains for privacy, overcrowding, and missing essential in-room equipment (no telephone, no bedside commode, absence of wheelchairs when needed) are frequently mentioned. Positive amenities such as a bird sanctuary are noted, but are overshadowed for some families by issues like uncomfortable beds, a hot environment, and poor bathroom conditions. Dining experiences vary widely: some praise helpful dining staff and find the food better than expected, while many others criticize the food quality as horrible and describe the dining area as inaccessible for some residents.
Administrative and transparency concerns are another recurring theme. Several reviewers allege deceptive or nontransparent billing practices, difficulty reaching management, ignored concerns, and even alleged manipulation of therapy status and hospice billing claims. One reviewer specifically references a possible violation of Georgia law regarding disclosure of daily rates; others claim false assurances about charges. While some families report that administration is responsive to feedback, the presence of multiple billing and communication complaints suggests inconsistent administrative practices and trust issues for some residents and families.
Activities and visitation have been negatively affected for several reviewers by COVID-related restrictions, quarantines, and visitation rules — limiting social opportunities for residents. However, where activity staff are engaged (social director described as "nice/fun/awesome"), families report that residents made friends and enjoyed programming. The overall pattern is that certain units, shifts, and staff members provide excellent, compassionate care with strong rehab outcomes, while other areas suffer from understaffing, neglect, hygiene lapses, and troubling administrative practices. Prospective families should be aware of this variability: short-term rehab stays appear more likely to yield positive outcomes, but long-term care reviews are more likely to report neglect and systemic issues.
In sum, Newnan Health & Rehabilitation receives both high praise and serious criticism. Strengths include skilled rehabilitation therapists, some compassionate and attentive staff, and areas of cleanliness and good management. Weaknesses are significant and include inconsistent care, staffing shortages, hygiene and sanitation failures, safety concerns (falls and medication issues), poor dining for many residents, and troubling reports about billing transparency and administration responsiveness. The reviews suggest that quality at this facility depends heavily on timing, unit, and individual staff, producing widely divergent experiences for residents and families.
