Overall sentiment across the reviews for Harborview Rome is strongly mixed. A substantial number of reviewers praise the facility for a warm, family-like atmosphere, attentive caregiving, a strong rehabilitation program, and engaging activities. Many specific positives include friendly and welcoming nursing and support staff (nurses, CNAs, housekeepers, administrators), quick and clear communication about medical issues, clean and cozy rooms, and above-average therapy services (physical and occupational therapy). Several reviewers described the rehab program as top-rated, with excellent therapists and good outcomes. Dining and daily activities—bingo, cooking classes, front porch refreshments and other events—were frequently highlighted as contributors to residents' quality of life. Multiple families reported relief, reassurance, and gratitude for the care their loved ones received, and some reviewers with professional healthcare experience endorsed the facility's clinical and administrative capabilities.
However, a consistent and serious portion of reviews describe significant clinical and safety concerns. The most alarming pattern involves wound and skin care: reviewers allege poor wound management, development or worsening of bed sores or foot injuries, withheld or mishandled supportive equipment, and extended healing setbacks. Several accounts describe neglectful care practices such as delayed bathing, failure to change bandages, and incorrect medical assessments (for example, missed urinary tract infections and ignored abnormal urine). These failures are associated in some reports with clinical deterioration, hospital transfers, and in the most severe accounts, death. Because these are clinical allegations, they stand in stark contrast to the many positive care reports and indicate a nontrivial inconsistency in clinical quality.
Staffing, attitude, and responsiveness show a similarly mixed picture. Many reviewers praise staff as loving, knowledgeable, and responsive — staff who know residents personally and meet their needs. Conversely, other reviewers report rude behavior, uncaring attitudes, refusal of necessary care (for example, a nurse refusing to assist at night), and administrators who allegedly refused to meet to discuss serious incidents. There are complaints of short staffing in some shifts and even comments that staff celebrated residents' departures, suggesting morale and professional conduct concerns in certain instances. Communication was praised by some (family-like, quick notification about issues) yet criticized by others (poor communication around end-of-life events and grievance handling), again underscoring variability in experience.
Facility condition and infection/cleanliness concerns are also mixed. Multiple reviewers assert the facility is clean, odor-free on entry, and well maintained with attentive housekeeping. In contrast, other reviewers report pests (roaches/bugs), garbage or sanitation problems, and an older facility that has not been updated. These contradictory accounts suggest that cleanliness and maintenance may vary by unit, shift, or over time.
Management, compliance, and safety allegations appear in a subset of reviews and merit attention. Some reviewers praise open and responsive leadership, while others allege serious administrative failures such as refusal to engage regarding complaints, HIPAA and OSHA violations, and lack of accountability for medical bills tied to alleged facility-caused injuries. Reports of early discharges for nonclinical reasons, hospital transfers due to perceived ignorance or neglect, and statements calling the environment dangerous or a risk to life represent substantial red flags that potential residents and families should investigate further.
Taken together, the reviews portray Harborview Rome as a facility capable of providing excellent, compassionate, and effective care — particularly in rehabilitation and in instances where staff and management are engaged — but with a non-negligible number of reports describing severe lapses in clinical care, hygiene, and administrative responsiveness. The pattern is one of high variability: many families experienced high-quality care and good outcomes, while others reported serious adverse incidents and systemic problems. For readers evaluating Harborview Rome, these reviews suggest it is important to (a) verify recent inspection and staffing reports, (b) ask specific questions about wound care protocols, infection control, and staff-to-resident ratios, and (c) seek references from current families and, if possible, observe care during multiple shifts to gauge consistency. The mix of strong praise and serious complaints means that individual experience may depend heavily on the unit, the shift, or the specific staff involved.
