Overall sentiment: Reviews of The Center For Advanced Rehab at Parkside are strongly positive in aggregate, with a large majority of commenters praising the staff, rehabilitation services, cleanliness, and the facility’s atmosphere. The dominant theme across reviews is that Parkside delivers excellent, recovery-oriented rehabilitation and nursing care: patients commonly regain strength, walk again, or return home safely after short-term stays. Many reviewers explicitly said the resident left "better than arrival," and multiple names of therapists and nurses are singled out as instrumental to those positive outcomes.
Care quality and rehabilitation: Therapy services receive the most consistent praise. Physical, occupational, and speech therapists are described as outstanding, dedicated, and instrumental to rapid improvements. Numerous reviewers named therapists and rehab staff (for example Kaylee, Lee, Katie, Modesta, Abby and others) and credited them with measurable gains—walking without equipment, improved breathing, regained strength, and return to routine. Nursing and CNA care is frequently characterized as compassionate and attentive; reviewers report warm bedside manner, protective leadership, and CNAs who go above and beyond. Several reviewers specifically call out night and weekend staff for strong performance, while many describe the overall nursing team as respectful and dignity-preserving.
Staff, social services, and leadership: One of Parkside’s greatest assets, according to reviews, is the people. Front desk and concierge staff (Crystal and Contessa are repeatedly mentioned) are portrayed as helpful, friendly and proactive. Social services and admissions staff (April, Amanda, Maggie, Cherria and others) are praised for navigation of resources, Medicaid assistance, frequent check-ins, and emotional support to families. Leadership also receives positive mention—directors and administrative teams are often described as responsive and effective. That said, a small number of reviews report negative interactions with specific supervisory staff (one reviewer described a nursing director as rude), indicating variability in individual experiences.
Facility, cleanliness and amenities: The facility itself is repeatedly described as very clean, well kept, and pleasant—with nice rooms and good views. Housekeeping and environmental services are praised, and recent remodels/hall improvements were noted positively. Activities are a clear strength: reviewers compliment a creative, active activities department offering themed events, outings, and social opportunities that contribute to a home-like, joyful atmosphere. Several reviewers describe Parkside as a comforting, almost family-like environment where residents make friends and enjoy events such as senior prom or church services.
Dining and nutrition: Dining is the most frequent and consistent area of complaint. Multiple reviews describe the food as bad, cold, repetitive (repeated beans cited), or in need of a kitchen makeover to provide more nutritious and balanced meals. A minority of reviewers reported satisfaction with meals or that dietary accommodations were handled well, but overall the volume of negative comments on food suggests it is an area for improvement.
Communication and logistics: Communication quality is mixed. Many reviewers appreciate clear, informative updates and proactive outreach from social workers or front desk staff. Others report communication gaps—unclear explanations during care, lapses during discharge, and occasional lack of feedback from social work. Logistics concerns include parking congestion (staff taking visitor spots), lack of visible name tags on nursing staff, occasional lack of room phones, and confusing first-floor navigation/elevators for visitors. A few reviewers also reported pharmacy or physician availability delays (including no face-to-face doctor on weekends), which impacted care continuity for some patients.
Safety and serious concerns: While most reviews praise care and outcomes, there are isolated but serious negative reports that should not be ignored. A small number of reviewers allege inadequate wound care, unsafe showering practices, falls without proper supervision, a hip fracture requiring corrective surgery, mishandled belongings, room reassignment without family notification, and even one report that a patient died. Other allegations include fabricating information for families and a few accounts of staff refusing call lights or being distracted by phones. These accounts appear to be the minority but represent significant safety and quality-of-care concerns that prospective families should investigate directly with facility leadership.
Variability and patterns: The overall pattern is one of predominantly excellent hands-on care and rehabilitation, led by compassionate staff and supportive social services, paired with recurrent operational issues—most notably dining quality, occasional communication lapses, and sporadic staffing shortfalls or unprofessional incidents. Many reviewers contrast Parkside favorably with prior negative experiences at other facilities, calling it "the best rehab" or a "jewel," while a few strongly recommend avoiding it based on their personal negative incidents.
Recommendation and guidance: For families seeking short-term skilled rehab and strong, attentive therapy teams, Parkside is frequently recommended and appears to deliver excellent outcomes. Prospective residents/families should, however, ask targeted questions during tours and admissions: inquire about meal menus and dining accommodations, staff-to-patient ratios on nights/weekends, how the facility handles physician coverage and pharmacy needs, protocols for preventing and reporting falls and wound-care standards, policies for personal belongings and room assignments, and how communication with families is maintained. Visiting during different shifts (day, evening, weekend) to observe staffing and meal service can help set expectations. Overall, the facility’s major strengths are its people, therapy outcomes, cleanliness, and activities; its primary areas for improvement are dining, consistent communication, and ensuring that occasional serious safety/administrative lapses are addressed.
