Overall sentiment about Brickmont Roswell is mixed but leans toward cautiously positive regarding the facility itself and the direct-care staff, with significant and recurring concerns about management stability, staffing levels, and operational consistency. Many reviewers consistently praise the physical plant: the property is frequently described as beautiful, modern, very clean, well-maintained and hotel-like. Indoor and outdoor common areas, private units (including larger two-room options), and a generally pleasant smell/appearance are repeatedly noted. The all-inclusive pricing model and perceived value are appealing to many families, and proximity and helpful sales personnel make the community an attractive option for some prospects.
Care quality and staff performance show a broad range of experiences. Numerous reviews commend individual caregivers, med techs, aides, and some nurses as caring, responsive, and professional; several reviewers single out an engaged executive director and hands-on leadership as a major positive. These families report good communication, respectful care, and satisfactory resolution of early problems. Other reviewers, however, describe inconsistent or marginal care: irregular nurse visits, inconsistent ADL assistance, long call-button response times, and in some cases medication errors and even a report of rough handling leading to staff termination. These contrasting reports point to variability in staff training, experience, and coverage — where some shifts and specific employees provide excellent care, others fall short.
Management, operations and communications are a recurring stress point. Many reviews highlight frequent management turnover, ownership or management changes that left staff and families feeling in limbo, and poor or slow responses to complaints. Billing and communication problems are mentioned multiple times, along with a perception that there is no single clear authority to address problems. Some reviewers describe owners or new management as disengaged or micromanaging, and others report rent increases after a sale or pricing changes that were not clearly communicated. When issues are raised, outcomes vary: some families say problems were resolved satisfactorily, while others report unresponsiveness, lost patient incidents, or management that was dismissive or unprofessional.
Activities and memory care are another area of mixed feedback. Several reviewers say activities were limited or not in place after turnover (including loss of an activities director), though many mention that activity programming was improving, with a new or incoming activities director and signs of progress. Memory care is described as new and improving by some families, but others find the memory care unit dark, less engaging, or not yet safely or consistently run. This leads to a common refrain: the memory care side may be risky for some residents in the short term and families should be cautious for the next few months while processes and staffing stabilize.
Dining and housekeeping attract repeated criticism. Multiple reviewers cite a decline in meal quality or a preference for more home-cooked options; dining service problems such as slow service and COVID-era restrictions (historical) are also mentioned. Housekeeping issues reported include rooms not being kept clean, missing sheets/linens, and inconsistent trash removal. Conversely, some reviewers liked the food and found housekeeping acceptable, again reinforcing the pattern of variable experience across staff and shifts.
Safety and systems concerns are present in several reviews: medication errors, inconsistent nursing oversight, an incident described as rough handling, reports of a lost patient and a 911 call concern, and general lack of clear systems/phone access. These issues, combined with understaffing and frequent staff turnover, contribute to perceptions that residents at Brickmont Roswell may present with higher acuity than expected and that promises made at move-in are not always immediately fulfilled.
In summary, Brickmont Roswell offers a strong physical environment and many compassionate, professional caregivers, and it can represent good value and a pleasant setting for assisted living or memory care residents. However, families should be aware of recurring operational challenges: staffing shortages, management turnover, inconsistent care and communication, activity programming gaps, dining and housekeeping irregularities, and some serious safety-related complaints. Several reviewers indicate that improvements have been underway — hiring an activities director, addressing early bumps, and stabilizing operations — so outcomes may improve over time. Prospective residents and families would benefit from touring the community, asking specific questions about current staffing levels, medication management procedures, activity programming, housekeeping protocols, recent incident reports, and how management plans to ensure consistency and accountability going forward.
