The Retreat at Sandy Springs

    1260 Hightower Trail, Sandy Springs, GA, 30350
    3.9 · 62 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Caring staff but inconsistent services

    I moved my parent here and I like the apartment-style layout, warm personable staff, roomy units, and real sense of community - the caregivers are often attentive and the place can feel like home. That said, cleanliness, food quality, and housekeeping are inconsistent, staffing/turnover can cause slow call responses and communication hiccups, and I've seen occasional unprofessional behavior. Overall I'd recommend it with caution: excellent, caring staff and good value when the team is intact, but visit and ask about management, staffing, and dining processes first.

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    Amenities

    3.85 · 62 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.7
    • Meals

      3.1
    • Amenities

      3.8
    • Value

      3.5

    Location

    Map showing location of The Retreat at Sandy Springs

    About The Retreat at Sandy Springs

    The Retreat at Sandy Springs sits in Sandy Springs and keeps its doors open daily from 9:00 to 17:00, and folks there get a mix of assisted living, independent living, memory care, respite care, personal care, and skilled nursing options, so you'll see people with a wide range of needs, including folks living with dementia and Alzheimer's who benefit from a specialized Memory Care program and a neighborhood using Montessori-inspired principles, which seems to help with memory recall and reducing agitation. The staff helps residents with bathing, dressing, medication, mobility, and all sorts of daily living needs, while a nurse is there 24 hours a day for clinical oversight and coordination, and there's a 24-hour call system that helps keep people feeling safe, especially since some need extra support at any hour of the day or night. The community stays busy with daily scheduled activities, including things like Bingo, Friday Happy Hour, devotional services, and exercise classes, so it's hard to feel bored, and folks can also spend time in the library, business room, or the fitness room, and sometimes they go out for community activities, shopping, or just enjoy the courtyard with the koi pond if they'd rather stay close. Rooms come in studio, one-bedroom, or two-bedroom layouts, and you'll see private bathrooms, air conditioning, furnished options, Wi-Fi, cable TV, and kitchenettes, and the grounds are known for being landscaped nicely. The place has a bistro with food made by professional chefs, and the kitchen works with residents to handle dietary restrictions, plus there's housekeeping, linen service, and even move-in coordination to help new residents settle in. The Retreat offers short-term respite stays, sometimes up to 60 days, that help when a caregiver needs a break. They allow pets, and they say neighbors and staff are supportive and try to keep the environment pleasant, comfortable, and geared toward making sure everyone is treated with a sense of dignity and purpose. The facility is managed by Phoenix Senior Living and builds individual care plans to fit each resident's needs, and families can ask about financial help, including veterans benefits, if that's something they need.

    About Phoenix Senior Living

    The Retreat at Sandy Springs is managed by Phoenix Senior Living.

    Founded in 2010 and headquartered in Roswell, Georgia, Phoenix Senior Living operates approximately 42-48 communities throughout the Southeast United States. The company provides assisted living, independent living, and memory care services with a personalized approach. Their philosophy centers on the core belief that "when it comes to a loved one, EVERYTHING matters."

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