Overall sentiment across the reviews is mixed and polarized: many reviewers praise the staff, cleanliness, therapy services, and dining, while others describe serious care and safety concerns including understaffing, neglect, and hygiene problems. The facility appears to present a combination of real strengths (notably in therapy, food, and compassionate staff members) and recurring operational weaknesses (most prominently staffing levels, licensed nurse coverage, and some infection-control/cleanliness issues reported by others).
Care quality: Several reviews indicate the clinical and personal care can be very good — therapy is repeatedly called out as "on their job" and "going the extra mile," and some families say their loved ones are "in the best hands." However, there are multiple serious complaints about care failures: chronic understaffing, insufficient licensed nurses, lack of RN coordination, and CNAs who are unaware of resident needs. These problems are linked to operational consequences such as unanswered call lights, long delays in assistance, and in the most severe allegations, residents being left in their own waste for long periods. Reports of staff yelling at or treating dementia patients harshly further raise concerns about dementia care practices and staff training/monitoring.
Staff and management: Staff stability and dedication are prominent positive themes. Several reviewers describe staff as caring, attentive, and treating residents like family; management (DON and administrator) is described as nice and understanding in some accounts. That said, other reviewers report that RNs are not present or are in the office late (example: RNs in the office at 9 a.m.), and that the facility is understaffed to the point of compromising resident care. This creates an important discrepancy: while individual staff members and leadership may be committed, systemic staffing shortages and coordination problems are recurrently noted and appear to undermine the quality of care.
Facilities and cleanliness: Opinions on physical environment are mixed. Many reviewers praise the facility as very clean, with comfortable, warm, smaller-scale housing and clean two-person rooms with shared bathrooms. Conversely, other reviewers cite troubling hygiene issues — roaches, fruit flies, mold in bathrooms — and describe the facility as "disgusting" and "heartbreaking." These opposing views suggest that either experiences vary by unit/wing or that conditions have fluctuated over time. The facility is described as older but comfortable, and some reviewers explicitly say it needs more funding, which could explain variability in maintenance and pest control.
Dining and nutrition: Dining receives generally positive mentions, with several reviewers calling the food excellent. However, there are also reports that dietary restrictions are not always followed, which is a meaningful concern for residents with medical dietary needs. This again suggests inconsistency in execution despite a potentially well-regarded dining program.
Patterns and variability: A clear pattern is variability in resident experience — some families describe a "wonderful place" with attentive staff and clean surroundings, while others recount "horrid" treatment and neglect. One reviewer noted that the facility was previously terrible but improved to "not bad," indicating that conditions may change over time (for better or worse). The recurring themes of understaffing, inconsistent RN presence, and hygiene complaints are the most frequent negative patterns and are the areas most likely to produce widely different outcomes for families depending on timing, unit, and shift.
Implications and suggested next steps for families: Given the mix of strong positive indicators (dedicated therapy, compassionate staff, good food) and serious concerns (neglect allegations, staffing shortages, pest/mold reports), families should verify current conditions directly. Recommended checks include: asking administration for current staffing ratios and licensed nurse coverage per shift; reviewing recent state inspection and infection-control survey reports; observing care during different shifts; inquiring about pest control and maintenance schedules; and confirming how dietary restrictions and dementia-care plans are implemented. If immediate safety concerns are observed (neglect, untreated incontinence, abusive behavior), families should report them to facility leadership and to appropriate regulatory agencies right away.
In summary, Westwood Healthcare and Rehabilitation shows many strengths centered on staff dedication, therapy services, and dining in the accounts of multiple reviewers. However, recurring and serious concerns about understaffing, RN coverage, inconsistent care, hygiene/pest issues, and allegations of neglect mean experiences vary widely. These mixed reports warrant careful, up-to-date verification by prospective families or advocates before making placement decisions, and prompt attention from facility leadership and regulators if the negative patterns are observed in person.
