Overall impression: The reviews for Stone Mountain Run are highly polarized, with a sizable number of reports praising compassionate caregivers and a similar number describing severe problems with staffing, cleanliness, communication, and safety. Many families and residents report excellent, humane care from individual CNAs, nurses, and rehab staff who are described as professional, attentive, and caring. At the same time, numerous detailed complaints describe neglect, unsanitary conditions, and management failures serious enough that some reviewers advised others to avoid the facility or reported filing state complaints.
Care quality and staff behavior: A clear pattern emerges of inconsistent care quality tied to staffing and training. Positive reports consistently highlight CNAs and nursing staff who are gentle, responsive, and go above and beyond — organizing FaceTime calls, sending photos, helping with grooming, and managing wound care. Rehab and therapy teams also receive praise for improving residents' function. Conversely, many reviews cite rude or untrained staff, long call-bell delays, missed medications, improper handling of medical devices (delays getting oxygen or BiPAP set up), and even incidents described as negligent or abusive (falls not prevented, alleged pushing by staff). Understaffing and high turnover are frequently blamed for these failures, implying that care may vary widely depending on shift and personnel.
Communication, administration, and accountability: Communication with families is a recurrent problem in many negative reviews. Several reviewers report not being notified about COVID diagnoses, hospital transfers, or serious clinical events, and some state they filed complaints with regulators. Admissions staff and some front-desk personnel are repeatedly called out as courteous and efficient, so the issue often appears to be with ongoing clinical administration and post-admission follow-up. Multiple reviewers describe management as unresponsive, inconsistent, or absent; others praise administrators who do rounds and listen. This stark contrast suggests variability in administrative performance over time or by department.
Infection control, cleanliness, and safety: Significant red flags appear around infection control and cleanliness. Multiple accounts describe roach or gnats infestations, dirty rooms, feces on briefs or in wounds, and general housekeeping failures. Several reviews mention COVID outbreaks with inadequate PPE or notification. Safety and security concerns are also prominent: unsecured entrances, holes in walls, mattress/linen issues, lack of fall mats, aggressive roommates, and reports of supplies locked or unavailable. These are not isolated comments but recurring themes that indicate systemic lapses in environmental safety and infection prevention for some time periods or units.
Laundry, personal property, and theft allegations: A recurring nonclinical issue is laundry and personal belongings. Numerous reviewers describe laundry mix-ups, lost clothing, items allegedly given to other residents, and some even report stolen items. These problems aggravate trust and point to poor inventory and linen-management systems. Multiple mentions of a 'laundry disaster' and disarray in laundry rooms underscore operational weaknesses that directly impact residents' dignity and family confidence.
Dining, amenities, and activities: Comments about food and activities are mixed. Some residents and families praise hot, tasty meals and a pleasant dining experience; others report cold, inedible food, bare meals with no condiments, and a grim dining program. Activities, outdoor garden space, and amenities like a gym are positively mentioned, and many reviewers note engaging programming — although several comments say these amenities are more appropriate for independent residents and less meaningful for higher-care needs. Overall, amenities exist and are appreciated by some, yet dining and mealtime service appear inconsistent.
Patterns and possible explanations: The reviews suggest variability by unit, shift, or timeframe. Positive and negative accounts often appear in parallel, which could indicate that certain staff/groups or periods run smoothly while others do not. Common root causes across negative reports include understaffing, poor training, high turnover, and weak administrative follow-through. Multiple reviewers reference state involvement, terminated staff, or calls for shutdown, reinforcing that at least some problems have risen to regulatory attention.
Key takeaways for families: If you are considering Stone Mountain Run, be aware that experiences vary widely. Strengths reported include compassionate direct-care staff, solid rehab services, pleasant grounds, and efficient admissions. However, substantial and repeated concerns involve staffing shortages, infection control, hygiene, lost or stolen belongings, medication/device management, and poor family communication. Prospective families should: ask specific questions about staffing ratios and turnover; request the facility's infection-control protocols and recent deficiencies; inquire about laundry and personal property procedures; verify how clinical incidents and hospital transfers are communicated to families; and visit multiple times at different hours to assess consistency. The volume and severity of negative reports warrant careful, up-front scrutiny and ongoing monitoring if choosing this facility.
