Overall sentiment about Celebration Village Forsyth is strongly mixed and highly polarized. A substantial portion of reviewers praise the community’s atmosphere, amenities, and active lifestyle — especially for independent living residents — describing a bright, social campus with many activities, attractive grounds, and a host of on-site conveniences (salon, theater, gym, shuttle, and regular outings). Multiple reviewers reported that their family members are happy, settled, and benefiting from strong physical therapy and exercise classes; some specifically named an excellent nurse practitioner and applauded chef-prepared meals and restaurant-style dining. Tours and first impressions are frequently positive, with many visitors calling the facility beautiful, modern, and well-appointed.
However, underlying those positive impressions are numerous and serious operational and care-related concerns. Several reviewers described grave care failures in assisted living and memory care: repeated falls, residents left on the floor or on the toilet for long periods, shower incidents, and multiple emergency room visits. These are not isolated petty complaints — they include allegations of residents lying on the floor for hours and delays in ambulance response. Alongside these critical safety incidents are consistent reports of unclean apartments (urine odors, sticky vinyl floors), pests (roaches), and housekeeping/laundry service failures. The combination of neglect, missed calls, and housekeeping lapses led some families to move loved ones to other facilities.
Staffing and communication emerge as central patterns driving both praise and criticism. Many reviewers single out individual employees and teams who are compassionate, knowledgeable, and make residents feel at home — staff who know names, run activities, and provide personalized attention. But those positive accounts coexist with repeated mentions of high staff turnover, CNAs distracted by phones, inconsistent med-tech performance, and staffing shortages that cause delayed assistance and uneven care. Communication breakdowns between staff, nurses, administration and families are frequently cited: families reported a lack of updates, billing errors, unreturned calls, and difficulty reaching regional managers. Several reviews also note an absence of a dedicated family-caregiver liaison, which exacerbates frustration when care issues arise.
Facility operations and maintenance problems are another recurring theme. Although many reviewers praise the new, modern building and nicely kept common areas, others report chronic maintenance failures: elevators repeatedly out of service, heating or water outages (even at critical times), air conditioning failures, broken phone systems, and safety hazards (pipe breaks, unsafe temporary heaters). These issues create safety and accessibility concerns for residents who use walkers or wheelchairs, and they contribute to a perception of unreliable day-to-day operation. Reviewers also said routine maintenance and security can be inadequate and slow to respond.
Dining and culinary services show the widest variance of opinion. Some residents and families report excellent, chef-prepared meals and an enjoyable dining experience, while many others describe inedible, dry, or poorly prepared food (burnt or undercooked entrees, missing ingredients, meals that taste like "dishwater"). Reports of smaller portions, declining menu variety, and failures to accommodate dietary needs (gluten-free, diabetes) appear repeatedly. During COVID and other service disruptions, some residents experienced delayed or undelivered meals.
Management and ownership dynamics contribute to inconsistent experiences. Several reviewers trace declines in service quality and responsiveness to ownership changes or corporate acquisition, describing a shift toward profit-driven practices, frequent leadership changes (multiple memory care directors in short periods), and poor corporate communication. Staffing instability and promises from management that were not fulfilled increased family distrust. At the same time, other reviewers commend specific directors and staff members who are active, responsive, and detail-oriented, indicating that leadership quality varies by shift and department.
In sum, Celebration Village Forsyth presents as a fundamentally attractive and well-equipped senior community that can deliver an engaging, comfortable lifestyle — especially in independent living — when staffing, management, and operations are functioning well. However, prospective residents and families should be alert to documented and serious risks in assisted living and memory care: allegations of neglect, delayed emergency response, cleanliness and pest problems, inconsistent food quality, frequent maintenance outages, and chronic communication and management issues. These problems appear correlated with staffing shortages and leadership turnover.
If considering Celebration Village Forsyth, researchers and touring families should (a) ask specific, recent questions about staffing ratios, turnover, and tenure of the assisted/memory care directors; (b) request metrics and examples on emergency call response times and incident follow-up; (c) tour assisted and memory care at different times of day, inspect sample apartments for cleanliness, pest control and functionality of call systems; (d) sample meals and inquire about dietary accommodations and menu rotation; and (e) ask for documentation of recent maintenance/upgrades and read inspection or deficiency reports. The reviews indicate that experiences vary widely by unit, care level, and even by which staff are on duty — so careful, targeted due diligence and clear contractual expectations are essential before committing.
