The reviews of Twin View Health and Rehab show a sharply divided set of experiences, with a cluster of reviewers offering strong praise for therapy, activities, and individual staff members, and another cluster reporting serious and systemic concerns around hygiene, staffing, and management. Overall sentiment cannot be summarized as uniformly positive or negative; instead the pattern is one of significant variability: many families and residents describe very satisfactory interactions and services, while others recount alarming lapses in basic care.
Care quality and staffing: Several reviewers praised nursing and therapy teams, noting attentive caregiving, helpful physical therapists, capable hospice care, and individual staff members who provided kindness and reassurance. These positive accounts often mention residents being well taken care of, enjoying daily interactions, and benefiting from rehabilitation programs. Conversely, a number of reviews allege inconsistent care quality—examples include days without bathing, bed linens soaked in urine, missing showers, weight loss, and missing personal items. Short staffing is a recurring explanation offered for gaps in care, and some family members described staff as rushed, rude, or hostile. This creates a clear pattern: when staffing and management perform well, care can be good to excellent; when staffing is inadequate or personnel change, families report significant declines.
Hygiene and facility conditions: Reviews are highly polarized. Multiple reviewers explicitly praise cleanliness and a pleasant smell, but other reviewers describe persistent urine odors in hallways, bugs found on patients and in beds, soaked bed linens, and an overall façade of cleanliness. These contradictory observations may indicate variability by unit, shift, or time period. Several reviewers also raised concerns about overcrowding (reports of three people per room) and the need for facility updates, while others specifically noted recent building improvements. The presence of both positive and severe negative hygiene reports suggests that quality control and consistency in housekeeping and direct care tasks are key issues.
Activities, social life, and therapy: Activities and entertainment are frequently cited among the facility's strengths. Reviewers describe engaging programming—games, arts, parties, and special functions—producing laughter, smiles, and positive energy among residents. The therapy and rehabilitation services receive particular praise from families who experienced a rehab stay or outpatient-type care, with some calling the therapy programs “amazing.” At the same time, some families said there was a lack of activities or insufficient outside time for certain residents, again pointing to inconsistency across cases or time.
Management and administration: Opinions of management are sharply divided. Several reviews commend management and an “awesome team,” citing strong leadership, staff accountability, and effective office check-in. Specific administrators and staff are thanked by name for their work. In stark contrast, other reviewers call for major leadership changes—some even demanding the administrator be fired—citing poor responses to complaints and behaviors that they considered unprofessional or hostile. Complaints being ignored or met with unpleasant responses are a common thread among negative reviews, suggesting communication and complaint-resolution processes may be insufficient or inconsistently applied.
Other notable patterns: Food was mentioned positively by some visitors, and FaceTime/family communication options were appreciated. The facility’s long-standing presence (about 35 years) appears to be a factor in positive perceptions for some families, contributing to a sense of community and continuity. Immediate placement availability and affordability concerns were both noted by different reviewers—some found the facility accessible and easy to work with, while others raised affordability or the desire to move their relative out.
Conclusion and implications: The overall picture is of a facility capable of providing strong therapy, warm social programming, and compassionate individual caregivers in many cases, but also vulnerable to serious lapses—particularly around personal hygiene, housekeeping, and consistent, professional staff behavior. Families considering Twin View should treat the reviews as evidence of high variability: ask for unit-specific information, tour multiple times and at different hours, observe cleanliness and odors, inquire about staffing ratios and turnover, request references from current families in the specific unit, and clarify how complaints are handled. For current families concerned about care, documenting specific incidents (dates, times, photos where appropriate) and escalating to named management, state surveyors, or advocacy organizations may be warranted given the severity of some reported issues.
