The reviews for Greene Point Health & Rehabilitation are strongly mixed, with a clear polarization between several highly negative accounts and a number of distinctly positive experiences. A substantial portion of reviewers describe serious problems with cleanliness and basic hygiene: multiple reports cite roaches in resident rooms, dirty dishes piled in the kitchen, filthy paper towels, and general degradation from past standards. Some reviewers also mention infrastructure issues such as an older building and no hot water in bathroom sinks. These cleanliness and facility-condition complaints are frequently paired with allegations of neglect, including residents not being checked on regularly, being ignored for hours, or not being fed.
Staffing and care quality are central themes with widely divergent impressions. Several reviewers praise friendly, professional, and responsive staff, noting helpfulness when needed, effective rehabilitation services, clean and spacious halls, an activity board, and on-site amenities like a salon and entertainment/activity rooms. These positive accounts describe a supportive environment — in some cases emphasizing spiritual or sobriety support — and competent rehabilitation care. In contrast, a number of reviewers report staff who appear distracted or disengaged (hanging out in break rooms, focused on Facebook), describe chronic understaffing and high turnover, and accuse staff of neglecting high-need residents including those with dementia. The net effect in many negative reviews is that care is inconsistent and unreliable.
Management and communication emerge as a major flashpoint. Multiple reviews single out the administrator (named in reviews as Lisa Haywood) as rude or unprofessional. More severe allegations include restricted or denied visitation and room access, staff allegedly calling police on family members, and staff hanging up on concerned relatives. There are also allegations that the facility denied religious accommodations (specifically for baptism) and that care was withheld related to a resident’s disability. At the most serious end, reviewers allege mistreatment in hospice care, unexplained bruises, and possible drugging. Some accounts use extreme descriptors about leadership and culture (e.g., words like "demonic" were reported by reviewers), indicating very strong negative sentiment among a subset of families.
Dining, activities, and amenities are likewise reported inconsistently. Several reviewers praise the dining, the availability of activities, entertainment rooms, the activity board, and a salon — indicating that, when functioning well, the facility can provide a robust set of services and social opportunities for residents. Yet other reviewers directly contradict that picture by reporting unsanitary kitchen conditions and poor meal care. This split suggests variability in day-to-day operations or differences between units/shifts.
Taken together, the reviews indicate a facility with potentially significant variability in service quality: some residents and families experience attentive, professional care with good rehab and activities, while others report neglect, hygiene and pest problems, problematic administration, and allegations of serious mistreatment. Recurring patterns are understaffing/high turnover, inconsistent cleanliness, and management/communication issues that have led to serious family complaints. Given the stark contrast in experiences, prospective residents and families should treat these reviews as signals to investigate further — for example by touring the facility multiple times (including mealtimes and evenings), asking specific questions about pest control, staffing ratios, visitation policies, complaint resolution, and administrative behavior, and checking recent inspection and licensing records to confirm whether the negative issues have been addressed.
