Hale Makua Health Services

Hale Makua Health Services runs as a private, non-profit organization based on Maui, Hawaii, and has served the community since 1946, offering a wide range of care for seniors and individuals needing help with daily living, and over the years has grown to operate both in Kahului and Wailuku with main locations at 472 Kaulana Street and 1540 Lower Main Street, along with smaller care home settings called Hale Makua ICF for those needing assistance in a home-like environment. The system provides nursing care, assisted living, independent living, memory care, skilled nursing, a Continuing Care Retirement Community (CCRC), adult day health services, home health options, and outpatient rehabilitation for injuries and illnesses like knee problems, strokes, brain trauma, cancer, cardiac disease, and arthritis, with personalized care plans managed by teams including medical directors, nurses, social workers, and therapists. The two main skilled nursing facilities have 254 beds and 124 beds, while the Hale Makua ICF at Wailuku offers 90 certified beds and an average of 74 residents a day, and care levels range from residential home settings to full skilled nursing and rehabilitation, while licensed nurses and certified nurses' aides offer 24-hour care, with a 12-to-16-hour nursing system and a 24-hour call system, and staff provide about 4.37 nurse hours per resident each day, though nurse turnover runs at 20.6%. Over the years, reports have noted some issues, such as deficiencies in infection control, nutrition, environment, and resident rights, including problems with food sourcing, pest control, and honoring resident privacy and choices, so the staff works on improvements and compliance, with a Director of People Compliance and ongoing nurse leadership. Residents get support with bathing, dressing, medication, meal preparation-including diets for allergies or diabetes-movement for those who can't walk, and help managing daily tasks, plus laundry, housekeeping, and move-in services. The homes and facilities have private bathrooms, kitchenettes, cable TV, phones, air conditioning, Wi-Fi, emergency alert systems, and common areas like a dining room with restaurant-style and all-day dining, game and movie rooms, library, art, outdoor gardens, and walking paths, along with a fitness room, spa, wellness spaces, and both transportation and parking. Organized activities, music, arts, and resident and community-run events help keep people active and social, and families get support, too. Physical, occupational, and speech therapies help people regain strength and independence, and specialized services cover advanced wounds, diabetes, IV therapy, enteral feeding, pain, and restorative nursing, all with the goal of keeping folks at their best. There are respite, family care, adult day health, home health, rehabilitation, and Kalele Care Navigation Services, and company offices run weekdays from 8:00 a.m. to 4:30 p.m. The organization covers several neighborhoods, like North, East, West, Pikake, Ilima, and Gardenia, employs about 201 to 500 people, and their mission centers on improving the well-being of those they care for through compassion and personal health services, whether at home or in their facilities, and while they've helped many on Maui with care they couldn't afford, like offering millions in services, inspection history shows the company keeps working to meet ever-changing standards in health and quality of life.