The reviews present a strongly mixed picture of Ashley Manor Memory Care, with clear and repeated praise alongside serious and specific complaints. Positively, multiple summaries emphasize that many residents are happy, enjoy the food, and find the facility to be clean, warm, and inviting. The location and physical environment are frequently noted as a strength: reviewers cite a large, unique home in a beautiful setting with spacious rooms and common areas. Several reviews specifically call out an agreeable clean smell and a welcoming atmosphere.
Staff-related feedback is also polarized. Numerous reviews commend the staff as caring, compassionate, and attentive, with particular praise for recently hired staff described as "the best." Some accounts highlight that hospice residents have shown improvement under current care and that staff go above and beyond in resident care. At the same time, there are persistent complaints about poor staff communication and inconsistencies in the quality of care. The contrast between glowing staff comments and reports of communication lapses suggests variability in staff performance or uneven experiences among residents and families.
Care quality and safety are the most significant areas of concern raised. Several reviews allege unsafe care practices, citing incidents such as falls and risks related to high blood sugar. There are direct notes that meals are unhealthy for diabetic residents and that there is an overall pattern of safety concerns. These are serious issues for a memory care setting and represent red flags that stand in stark contrast to the otherwise favorable descriptions of staff and environment.
Dining and activities show similar mixed impressions. While multiple reviewers say residents "love the food," at least one review directly counters that claim by stating meals are unhealthy for diabetics. Activities are another weak point in some accounts: one summary explicitly mentions a lack of activities, which could indicate limited programming or inconsistent implementation of engagement plans. This mixed feedback implies that dining and programming experiences may vary by resident needs or shift-to-shift execution.
Facility cleanliness and maintenance are mostly praised, but not universally. Reviews commonly describe the facility as clean and smelling pleasant, reinforcing the positive impressions of the physical environment. However, one note about a dirty patio indicates that some areas or aspects of upkeep may be neglected at times. Cost and contract issues are also raised: an expensive upgrade to share a room was mentioned, indicating that families may encounter unexpected or high fees for certain room arrangements.
Finally, there are mentions of alleged legal or ethical issues. While the summaries do not provide detailed allegations, the presence of such claims combined with the safety and communication complaints elevates the level of concern for some reviewers. Overall, the pattern is one of inconsistency: many reviewers describe a compassionate, attractive, and well-run facility, while others report serious safety, dietary, communication, and cost problems. These mixed signals suggest the experience at Ashley Manor Memory Care may depend heavily on specific caregivers, individual resident needs (for example, diabetes management), and possibly recent staffing or management changes. Prospective families should weigh both the positive testimonials about staff and environment and the documented safety and communication concerns when evaluating the facility.
