Overall sentiment across the reviews for Rosetta Assisted Living - Burley is mixed but leans strongly positive regarding staff warmth, personalized attention, and the small, home-like environment. A large number of reviews emphasize that caregivers are caring, patient, and take time to learn residents’ needs and preferences. Many reviewers praise the facility’s suitability for dementia and memory-care residents, noting staff reassurance techniques, individualized health plans, and regular nurse visits that contribute to appropriate memory care. Multiple comments describe the building as clean, homey, and odor-free, with home-cooked meals and cleaning services helping maintain a comfortable environment. Families also note approachable administration and management who listen to questions and act on feedback; some reviews specifically state that owners have implemented improvements after hearing concerns.
The staff is the facility’s primary strength in reviewers’ eyes: words used repeatedly are caring, attentive, and amazing. Reviewers report that staff ensure tasks are done and that residents receive individualized attention, leading many to highly recommend Rosetta for dementia care. Family involvement appears encouraged in practice, with at least one reviewer noting relatives can help with nighttime care. The small capacity and home-like setting are cited as positives for families seeking a more intimate, personalized residential feel compared with larger institutions.
However, there are consistent and significant operational concerns that temper the positive feedback. Several reviews point to not enough staff and staff complaints about lack of help; relatedly, staff turnover is specifically mentioned as creating continuity-of-care issues. The nurse is noted as not being on-site full-time, which reviewers link to lapses in care continuity. Concrete problems cited include residents being left unclean (food on clothes or face from earlier meals), a wandering resident not being assisted to the toilet, phone calls from family members going unanswered, and at least one report of families needing to supply food and clothing. These are practical safety and dignity issues that, while appearing in a minority of reports, are serious and warrant attention.
There is also a notable discrepancy among reviewers: while many describe exemplary care and management responsiveness, at least one review labels the care as "extremely poor" and unprofessional, reporting odor from an open cancer wound and the facility being "not authorized to care" for that resident. This outlier raises red flags about either an isolated critical failure or inconsistent standards across shifts or staff. Given multiple other reports of staff shortages and turnover, the pattern suggests that quality may be variable depending on staffing levels, specific caregivers on duty, or resident needs that exceed the facility’s scope.
In summary, Rosetta Assisted Living - Burley receives frequent praise for its compassionate staff, individualized dementia care, small home-like environment, cleanliness, and responsive administration. Those positives make it a good match for families seeking attentive memory care in a smaller setting. At the same time, recurring operational issues — insufficient staffing, turnover, nurse not always on-site, communication lapses by phone, and isolated reports of poor hygiene or unmet needs — present notable concerns. Prospective families should weigh the strong interpersonal and environmental advantages against the risk of intermittent care lapses. If considering Rosetta, ask specific questions about staffing ratios and schedules, nurse coverage, procedures for responding to wandering or toileting needs, how the facility handles admissions when care needs exceed their scope, and evidence of recent improvements implemented by management.
