Overall sentiment about Oak Creek Rehabilitation is highly mixed and polarized. A substantial portion of reviewers praise the facility for its strong short-term rehabilitation services (physical, occupational, and speech therapy), a caring and family-like staff, and active social programming. Multiple reviewers emphasize that staff members are compassionate, attentive, and willing to go above and beyond; some describe the facility as a second home where residents receive one-on-one attention and emotional encouragement to recover. Several positive comments specifically mention active activity and social service departments, monthly holiday events and entertainment, and targeted programs for behaviorally challenged adults. There are also reviewers who noted responsive new management and helpful communication from medical staff.
Contrasting sharply with the positive reports, there are serious and repeated negative allegations that raise significant concerns. Some reviewers report neglect of basic personal care such as failure to brush teeth and provide showers, as well as hostile or dismissive interactions with staff (one reviewer named a case worker). Multiple reviewers describe poor facility conditions—reports include roaches/bugs, cramped rooms, and generally disgusting conditions—and there are specific safety-related allegations including an escaped/missing patient. HVAC problems are mentioned (rooms being hot while only one air conditioner worked properly), and pervasive noise complaints (loud paging, alarms, and televisions) appear across reviews. There are also troubling reports about medication causing excessive sedation for some residents, which in at least one case led to removal; combined with reports of staffing shortages and high turnover, these items contribute to a picture of variable and at times inadequate care.
Key patterns and inconsistencies emerge from the reviews. Many of the positive comments highlight individual employees or teams who are dedicated and create a family atmosphere, suggesting that staff behavior can be excellent depending on who is on duty. Conversely, the most serious negative reports tend to focus on systemic issues—cleanliness, safety, medication practices, and management/staffing levels—that may reflect shifts in administrative oversight or resource constraints. Several reviewers explicitly state that care has declined under current administration or that CNAs and nurses are leaving, while other reviews indicate recent managerial improvements and responsiveness. This divergence suggests uneven performance over time or across units/shifts: some residents and families experience very attentive care and effective rehab, while others experienced neglect, hostility, or hazardous conditions.
Specific areas a prospective resident or family should scrutinize based on these reviews include: infection and pest control procedures (given roach/bug reports), HVAC and room comfort, safety measures to prevent elopement, medication review and monitoring policies (especially regarding sedating medications), staffing ratios and turnover rates, how intake and visitation are handled, and noise-control practices. Activities and social engagement are a clear strength but were limited during COVID according to multiple reviewers; prospective families should ask what current programming looks like post-COVID. Management appears to be a central factor in reported variability: some reviewers cite a decline under certain administrators, while others note improvements under new management.
In summary, Oak Creek Rehabilitation receives both strong praise for rehabilitation services, compassionate individual caregivers, and engaging activities, and severe criticism for basic care failures, facility cleanliness and safety, staff hostility, medication sedation concerns, and inconsistent management. The mixed nature of the reviews indicates that experiences may vary widely; therefore, anyone considering this facility should perform a careful, in-person assessment, ask detailed questions about the negatives noted here, and verify current conditions, staffing, and quality-of-care safeguards before making a placement decision.