Overall sentiment in these reviews is mixed but leans positive for everyday resident care, environment, and social life, while including several serious, recurring concerns about management, staffing, safety, and isolated incidents of neglect. The most consistent praise centers on the facility’s physical environment and the direct-care staff: reviewers frequently describe well-kept grounds, bright and home-like common spaces, clean and personalized rooms, and seasonal decorations that contribute to a welcoming atmosphere. Many families and employees highlight a strong memory/dementia-care focus, individualized attention, and staff who know residents by name, build friendships, and go above and beyond to make residents comfortable. Specific staff members and administrators (Bridget, Danielle, Stacie) are called out positively for helpfulness, responsiveness, and hands-on involvement. Activities such as nail painting, hair styling, crafts, and other daily programs are often cited as strengths that contribute to resident engagement and laughter.
Care quality and staffing receive largely favorable mentions from numerous reviews: caregivers are described as compassionate, well-trained, and attentive, with a team culture that treats residents like family. Several reviewers call the facility the “best” or “great” and recommend it for both residency and employment. Managers and administrators are repeatedly noted as involved and responsive in many accounts, and staff training and dedication are frequently praised. Rooms and living spaces are characterized as cheery and comfortable, and some reviewers specifically note good food and quality service during visits.
However, there is a substantial and important set of negative reports that cannot be ignored. Multiple reviewers allege neglect, poor care, and even abuse in some instances, including examples of dirty rooms, missing clothing, residents left alone watching TV, and at least one serious medical incident where a physician failed to respond promptly after a stroke and did not return family calls. Several reviewers report understaffing, lack of supervision, and staff turnover (one report mentions four staff quitting in a single day), which reviewers link to increased risk of falls and poor day-to-day care. HR and management are accused in some reviews of ignoring reports of neglect; other reviews, by contrast, praise new or different management for improvements, indicating inconsistency or recent changeover in leadership.
Communication and administrative practices show a split pattern: many families report easy, courteous communication and managers who actively resolve issues, while others describe poor phone-line service, a snippy front desk tone, and a restrictive first-week visitation/phone policy that caused concern. Transportation is another recurrent practical issue—reviewers mention the facility van needing repair and transportation costs that some found expensive. Security and property concerns appear in at least a couple of reviews: package theft and alleged staff theft are reported, raising questions about security protocols and accountability. Housekeeping problems (dirty rooms, missing clothes) and conflicting statements about the thoroughness of staff training also appear across reviews, suggesting variable execution of operational standards.
Taken together, the reviews portray a facility with many strengths—particularly in resident social life, physical environment, and direct-care staff dedication—alongside serious, though apparently less frequent, problems related to management consistency, staffing levels, safety, and incident response. The pattern suggests that families considering Ashley Manor should weigh the consistently praised elements (compassionate caregivers, dementia focus, warm environment, engaging activities) against the documented concerns (reports of neglect, turnover, communication gaps, and security incidents). The mixed reports about management—ranging from highly responsive administrators to accusations of corruption and ignored complaints—indicate either variability over time or differences between units/shifts that prospective residents and families should investigate further by asking about staffing ratios, recent turnover, incident reporting and resolution, physician coverage, security/laundry procedures, and how new management has addressed past complaints.
