Pricing ranges from
    $4,001 – 5,201/month

    Brookdale Twin Falls

    1367 Locust St N, Twin Falls, ID, 83301
    4.3 · 50 reviews
    • Assisted living
    AnonymousLoved one of resident
    4.0

    Beautiful community, pricey and care-limited

    I toured the place and really liked it - bright, almost-new facility, immaculate rooms and grounds, roomy apartments with kitchenettes, great activities, dining and many amenities, and mostly friendly, professional staff. My concerns were the high cost, spotty communication/billing and occasional understaffing that led to delayed nursing/medication response, inconsistent personal care and limited memory/aging-in-place support (not ideal for wandering or higher medical needs). Overall it's a beautiful, activity-filled community where residents seem happy, but I'd weigh the expense and level-of-care limits before committing.

    Pricing

    $4,001+/moSemi-privateAssisted Living
    $5,201+/moStudioAssisted Living
    $4,801+/moSuiteAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.28 · 50 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      4.1
    • Meals

      4.0
    • Amenities

      4.2
    • Value

      2.8

    Pros

    • Friendly, compassionate and welcoming staff
    • Clean, well-maintained and freshly remodeled facility
    • Attractive, home-like design and gorgeous grounds
    • Spacious, customizable apartments with kitchenettes
    • Pet-friendly and paintable rooms/options for personalization
    • Multiple common areas and outdoor patios for visiting
    • Robust activity program (bingo, church, crafts, music, games)
    • Formal and pleasant dining room(s) and private dining area
    • Many reviewers praised the dining/chef and kind dining staff
    • On-site amenities (salon, gym, therapies, gathering spaces)
    • Freedom to come and go; visitors welcome and overnight stays allowed
    • Helpful, family-oriented care that improved resident mood
    • Good first impressions from tours and welcoming admissions staff
    • Well-kept landscaping and attractive walkways
    • Multiple apartment layouts including two-bedroom suites
    • Community atmosphere described as home-like rather than institutional
    • Activities and social opportunities that reduce isolation
    • Some reviewers reported one-on-one, attentive care
    • Clean smell, fresh paint and carpeting reported frequently
    • Helpful admissions/tour staff (specific positive mention of Courtney)

    Cons

    • Inconsistent quality of medical care and personal care
    • Understaffing and high staff turnover reported
    • Poor communication between departments and with families
    • Rushed admissions process and inadequate orientation
    • Billing confusion and unclear/incorrect charges
    • Inconsistent or delayed medication administration
    • Bathing and basic care routines sometimes missed
    • Not equipped for higher medical needs or wandering residents
    • No on-site nursing or aging-in-place capability (may require moving)
    • Safety concerns: fall risk, inadequate monitoring, alarm access issues
    • Weekend staffing gaps and difficulty contacting front desk/nursing
    • Inconsistent housekeeping/laundry and trash management problems
    • Meals quality inconsistent—some find food poor or not diabetic-friendly
    • Some reviewers found community too large for their loved one
    • Promises not always fulfilled; accountability issues across departments
    • Some families reported neglect, forgetfulness, and uncaring aides
    • Costs viewed as too high/expensive by several reviewers
    • Memory care not available on-site for those who need it
    • Management/administration issues including director turnover
    • Mixed reports on maintenance responsiveness and follow-through

    Summary review

    Overall sentiment across the reviews of Brookdale Twin Falls is mixed but leans positive regarding the physical environment and social/quality-of-life aspects, with recurring operational concerns about clinical care, staffing, communication, and billing. Many reviewers consistently highlight the facility’s attractive appearance, cleanliness, and modern or remodeled feel. The campus, landscaping, patios and multiple common areas are frequently praised; reviewers describe a home-like atmosphere rather than an institutional one. Apartments are noted as spacious, customizable, pet-friendly, and equipped with kitchenettes in many units, which supports independence for residents who do not require heavy medical supervision.

    Activities and social life are strong and repeatedly mentioned as a major positive. Bingo, church services, crafts, music, groups, and regular visiting opportunities are reported, and many residents and families value the social engagement and reduction of isolation. The activity director and event offerings get positive mentions, and the availability of multiple gathering spaces, a beauty salon, and a gym adds to the community appeal for active residents.

    Dining and food service receive mixed but notable praise: numerous reviewers compliment the dining room atmosphere, a strong chef, and kind dining staff, calling meals well-cooked and enjoyable. At the same time, several reviews express dissatisfaction with food quality, dietary accommodations (especially for diabetics), and inconsistent meal experiences. Private dining options and formal dining rooms are positives, but prospective residents with special dietary needs should verify menu options.

    Staffing and direct care create the largest split in reviewer sentiment. Many family members and residents describe staff as friendly, attentive, compassionate, and family-like—comments include staff treating residents “like gold” and making noticeable positive differences in mood and wellbeing. Conversely, a significant number of reviews describe understaffing, high turnover, and inconsistent care. Specific clinical concerns include missed bathing, delayed or inconsistent medication administration, inadequate monitoring for fall and wandering risk, and slow or absent responses from nursing staff at times. Several reviewers reported that the community is not equipped for residents with significant memory or medical care needs and that aging-in-place is not supported, meaning a move would be necessary if care needs increase.

    Administrative issues show up frequently: families report rushed admissions with insufficient orientation, unclear billing or unexpected charges, difficulty contacting staff (front desk or nursing), lack of accountability across departments, and slow resolution of problems. There are mentions of corporate-level refund disputes and managers/directors leaving early or turning over, which contributes to families’ concerns about consistent leadership. Some reviewers praise specific admissions/tour staff (Courtney was named positively) and found the move-in experience good, while others felt promises were unfulfilled.

    Safety and operational details warrant careful review by prospective residents. Reports of fall risk, alarm accessibility problems, inadequate monitoring, and wandering risk indicate that this community may be better suited for relatively independent seniors or those needing moderate assistance rather than residents with higher medical or memory-care needs. Several reviewers recommended transferring to a higher-care setting for loved ones with significant needs.

    Value and fit are individualized themes. Some reviewers describe the community as affordable and good value, while others view it as expensive and not worth the cost. Several people felt the community size was too large for their loved one, while others appreciated the breadth of amenities and activity programming. Overall, Brookdale Twin Falls appears to offer a high-quality environment, strong social programming, attractive living spaces, and many caring staff members, but it also shows consistent operational weaknesses in clinical consistency, staffing levels, communication, and administrative follow-through.

    Recommendations for prospective residents or families: visit and observe during different times (including evenings/weekends), ask specific questions about on-site nursing and aging-in-place policies, verify staffing ratios and weekend coverage, request written documentation of billing and promised services, confirm the facility’s ability to handle falls/wandering and special medical/dietary needs, and speak with current families about responsiveness and turnover. For active, socially engaged seniors who need moderate assistance, the community’s amenities and atmosphere may be an excellent fit; for those with progressive medical or memory-care needs, families should ensure appropriate support or consider a setting with on-site nursing and specialized memory care.

    Location

    Map showing location of Brookdale Twin Falls

    About Brookdale Twin Falls

    Brookdale Twin Falls gives seniors different levels of care, like assisted living, independent living, memory care for Alzheimer's and dementia, skilled nursing, and at-home care, all in one place, and people call this a Continuing Care Retirement Community or CCRC, and there are all sorts of things folks can use there, like dining rooms with chef-prepared meals, a bistro for snacks, a library if you want to read, plus there are TVs, game rooms, fireplaces in common areas, billards, and both indoor and outdoor paths if you want to walk. Residents get help with dressing, bathing, and medication management if they need it, and care staff check on folks day and night, and they keep an emergency alert system ready for safety, while wheelchair accessible rooms, enclosed courtyards, and handrails keep moving around safe and easy, which can be a big help for anyone who has trouble getting around. There's free Wi-Fi for everyone and guest meals if you have visitors, plus parking for residents and guests, so coming and going isn't a problem, and if you don't drive anymore, they've got free transportation to get you where you need to go, like doctor's visits or shopping. You'll find events and activities like book clubs, fitness classes, arts and crafts, a musical group, and social gatherings to make life interesting, and there are spiritual services too, with different options like Catholic, LDS/Mormon, and a visiting chaplain, all right on site or close by. Pets are welcome in some cases, so people who already have a cat or dog may be able to keep them, and the staff is around all the time and trained to help with health checks, medication management, physical therapy, special diets, and help with walking, so people can feel safe and cared for, and there's also laundry, housekeeping, haircuts, barber services, and room service to make living there a bit easier. The rooms and apartments come in different sizes like studios, private, and semi-private, some with kitchenettes, and all have cable TV hookups, so folks can pick what's best for them, and there are plenty of places to sit in the courtyard, enjoy the garden, or join a group game, and if someone needs financial advice or VA benefits support, the staff helps with that too. The care levels are flexible, so they adjust things as people's needs change, and there are services for seniors who need help with daily living or more medical care, plus special programs for wellness and memory care, which is reassuring for families, so even if you have a spouse who needs a different kind of care, you might be able to stay in the same community.

    About Brookdale

    Brookdale Twin Falls is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

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