Pricing ranges from
    $5,216 – 6,259/month

    Bickford of Marshalltown

    101 Newcastle Rd, Marshalltown, IA 50158
    • Assisted Living

    Caring staff, homey, safe, pricey

    I toured this small, homey assisted living and was very impressed. The staff are warm, long-tenured and genuinely caring - residents are treated with dignity, memory care is available in rooms, and there are engaging activities plus reliable transport to doctors. Meals are homemade and picky-eater friendly; apartment-style rooms, a single-level layout and courtyard feel safe and comfortable. It's pricey but feels like good value for the high level of care and welcoming community - I'd consider living there.

    Current/former resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.93·(46)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      5.0
    • Amenities

      4.0
    • Value

      3.0

    Pros

    • compassionate, resident-focused staff
    • long-tenured caregiving team
    • responsive and proactive clinical care
    • homelike, small-community atmosphere
    • meals prepared from scratch
    • picky-eater–friendly menu options
    • engaging, varied activities and social programs
    • on-site amenities (salon, whirlpool, piano, fish tank)
    • well-maintained, clean, odor-free interior
    • single-level, apartment-style living options
    • on-site transportation to medical appointments
    • attentive maintenance and facility upkeep

    Cons

    • higher-than-average pricing
    • additional fees for housekeeping and some meal services
    • pandemic-related visitation and infection-control concerns
    • variable room configurations, including motel-style units
    • limited dedicated on-site spiritual/chapel space

    Summary of reviews

    Overall impression: The facility is consistently portrayed as a small, family-style assisted living community with a strong focus on individualized, compassionate care. Reviewers emphasize the quality and continuity of staff interactions — caregivers are described as attentive, respectful, and willing to go beyond basic duties to support residents and families. Long tenure among staff and repeated references to specific employees (including the head of maintenance) suggest organizational stability and direct, hands-on management of the physical environment.

    Care quality and staff: Care appears to be the facility's primary strength. Feedback highlights prompt, respectful interactions, proactive attention to resident needs, and staff behavior that preserves resident dignity. Several accounts describe staff visiting hospitalized residents and providing personalized attention, which indicates an emphasis on relationship-based care. Families also reference positive end-of-life experiences and a sense that residents are treated like family, which supports the impression of strong emotional as well as clinical support.

    Dining and activities: Dining is another frequently praised area. Meals are described as made-from-scratch, varied enough to accommodate picky eaters, and enjoyed by residents. Activities are characterized as enriching and social, with examples including walking clubs, music, and other communal programs. The facility maintains a visible social presence (noted through positive social media posts) that reinforces the portrayal of an active, resident-centered program schedule.

    Facilities and amenities: The building and grounds receive positive comments for cleanliness, visual appeal, and maintenance. The single-level, apartment-style layout appeals to those seeking accessible living spaces, and on-site amenities such as a salon, whirlpool, piano, courtyard, and fish tank contribute to a homelike environment. Maintenance responsiveness is singled out as a reliable operational feature, supporting facility upkeep and resident comfort. Room configurations vary in size and style; that variety can be an advantage for choice but may affect expectations depending on which unit is offered.

    Management, costs, and limitations: Management appears engaged, with attentive maintenance and staff oversight noted. Two operational caveats emerge in the feedback. First, the community is positioned at a higher price point, and some services (for example, extra housekeeping and certain meal options) incur additional charges; prospective residents should clarify cost structure and which services are included. Second, pandemic-era concerns appear in reviewer comments; families mentioned infection-control measures and visitation implications, so prospective families should discuss current policies and contingency plans. Finally, those seeking an on-site chapel or dedicated spiritual space may find limited options.

    Who this may suit: The community is likely a good fit for families who prioritize compassionate, relationship-driven care, consistent staffing, and a homelike, small-community atmosphere with active programming and well-maintained facilities. Prospective residents who are sensitive to budget or who require specific room layouts or dedicated spiritual facilities should confirm availability and pricing before deciding.

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    Location

    Map showing location of Bickford of Marshalltown

    Bickford of Marshalltown is located at 101 Newcastle Rd, Marshalltown, IA, 50158.

    About Bickford of Marshalltown

    Bickford of Marshalltown sits at 101 Newcastle Rd and brings together a variety of senior living options under one roof, so folks can choose from assisted living, independent living, memory care, skilled nursing, and respite care, all within a familiar two-story building that feels welcoming and homey. The staff stays friendly and close by, always ready to help with daily tasks like bathing and personal care, while the care team uses the HigherPath senior health model to shape health plans around each resident's needs, supporting everyone's privacy, security, and dignity with private bathrooms, door locks, and a 24-hour call system. Residents have a choice of studio or one-bedroom apartments, with kitchenettes for snacks and guest visits, plus climate controls and ergonomic features like easy-to-use showers and fixtures that help folks live independently, and the apartments can be decorated with personal furniture and keepsakes to feel like home.

    People can bring their pets, and the Bread Basket Scratch Kitchen prepares fresh, tasty meals every day, including diabetic-friendly options, so the dining areas stay lively and encourage neighbors to share a meal together, with guest meals always available. There's a steady calendar of activities-arts and crafts, literary groups, music, tabletop games, fitness and wellness programs, and off-site outings-plus gardens outside for relaxing, common rooms for gathering, and devotional services both onsite and off. The facility also helps memory care residents with safety measures and specialty care, allowing families to feel comfortable that their loved ones are getting dedicated support. Transportation and guest parking make visits simple, and residents can count on on-site beauty salon services, housekeeping, laundry, and linen help, along with Wi-Fi and satellite TV in both rooms and shared spaces.

    Bickford of Marshalltown also holds a license for higher levels of care, offering progressive support as needs change, whether someone wants independent living, assisted living help, or requires skilled nursing, so residents don't have to move away as their situation changes. There's a proactive approach to medical care, including medication management, and everything's topped off with a focus on making life comfortable and personal, so each person gets the right blend of freedom, assistance, and connection in a place that aims to feel like an extension of home rather than a facility. These things together create a simple, comfortable living environment for seniors in the Marshalltown area, blending needed help with the chance to stay active and independent, and giving folks space and support to fill their days however they like.

    About Bickford Senior Living

    Bickford of Marshalltown is managed by Bickford Senior Living.

    Bickford Senior Living was founded in 1991 by Don and Judie Eby when they were unable to find quality assisted living care for Don's mother, Mary Bickford, who was diagnosed with Alzheimer's disease. The company opened its first facility in November 1992 in Kansas, becoming one of the state's first assisted living residences. Headquartered in Olathe, Kansas, Bickford remains a family-owned and operated business committed to serving families with compassionate care for over three decades. Today, Bickford Senior Living operates approximately 54-61 communities across 10 states, including Illinois, Indiana, Iowa, Kansas, Michigan, Missouri, Nebraska, Ohio, Virginia, and Georgia.

    People often ask...

    Bickford of Marshalltown offers competitive pricing, with rates starting at a cost of $5,216 per month.

    Bickford of Marshalltown offers assisted living.

    There are 29 photos of Bickford of Marshalltown on Mirador.

    The full address for this community is 101 Newcastle Rd, Marshalltown, IA 50158.

    No, Bickford of Marshalltown does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Iowa, the Department of Inspections, Appeals & Licensing licenses assisted living and long-term care programs, conducting recertification visits and complaint investigations.

    License number1739
    StatusActive
    Facility typeAssisted Living Programs for People with Dementia
    Capacity44 residents
    EffectiveMay 5th, 2026
    ExpiresMay 4th, 2028
    View the official license record

    Inspection Reports

    27

    Reports

    2

    Type A Citations

    0

    Type B Citations

    11

    Complaints

    21

    Years

    07 Oct 2025Incident
    Identified deficiencies in cognitive assessment, care planning, and safety monitoring, including inadequate use of monitoring triggers and unsafe practices leading to a resident leaving the building.
    • 481-67.2(3) Program Policies and ProceduresProgram Policies and Procedures
    31 Jul 2024Complaint
    Found no deficiencies.
    04 Oct 2023Incident
    Found deficiencies related to individualized service planning for a resident with dementia and gaps in safety measures to prevent elopement.
    • Type A481-69.26(4)a69.26(4)a Service Plans
    • Type A481-69.35(1)a69.35(1)a Structural Requirements
    25 Oct 2021Complaint
    Investigated findings showed regulatory insufficiency related to handling criminal-history checks for prospective employees; the issue was identified during the survey.
    • 481-69.24(1)Record Checks / Regulatory Insufficiency
    18 Apr 2018Renewal
    Found no deficiencies during the recertification visit for the Dementia care program.
    18 Dec 2017Incident
    Identified a regulatory insufficiency related to Tenant Rights, where staff did not consistently treat residents with dignity, respect, and autonomy.
    • Tenant Rights
    24 May 2017Incident
    Found failure to complete required background checks for child and dependent adult abuse prior to employment.
    • Iowa Code 231CRecord checks / Background checks
    18 Oct 2016Complaint
    Investigated a complaint and found no regulatory deficiencies. Census numbers were provided by the program at the time of the on-site.
    22 Jun 2016Renewal
    Found no regulatory insufficiencies cited during the recertification monitoring evaluation. Concluded the program complied with certification requirements.
    30 Nov 2015Incident
    Investigated a tenant rights incident. Found no regulatory insufficiencies were identified.
    08 Oct 2014Renewal
    Investigated the monitoring evaluation and found no regulatory insufficiencies during the onsite recertification monitoring evaluation.
    15 Aug 2013Incident
    Investigated a complaint/incident and found no regulatory insufficiencies.
    01 Oct 2012Incident
    Investigated a complaint about staffing and documentation; identified regulatory insufficiencies related to tenant documentation and staffing levels.
    • IAC r. 481-69.25(1i)Documentation
    • IAC r. 481-69.23(1)iStaffing
    12 Jul 2012Incident
    Investigated a complaint about staff interactions and resident care; found no regulatory insufficiencies.
    15 Feb 2012Renewal
    Identified a regulatory insufficiency in how medications were administered, lacking proper nursing delegation.
    • IAC 481-67.5(6)(a)Medication administration by program staff
    • 655-Chapter 6Nurse delegation requirements
    29 Dec 2011Incident
    Investigated the complaint/incident and found no regulatory insufficiencies identified.
    29 Jun 2011Incident
    Determined no deficiencies were found in the incident investigation.
    14 Apr 2011Incident
    Investigated the incident involving a tenant's fall and hospital visit; found no regulatory insufficiencies noted.
    16 Nov 2010Complaint
    Investigated a complaint about higher care needs for two tenants and staffing concerns; observed tenants were neat and adequately assisted, and no deficiencies were cited.
    07 Apr 2010Complaint
    Found regulatory insufficiencies related to staff food-safety training and to background checks during the monitoring visit.
    • IAC 481 r. 69.28 (5)Food safety orientation and annual in-service training
    • Iowa Code 135C.33Criminal history checks for prospective employees
    15 Dec 2009Incident
    Investigated an incident involving a tenant injury and found a regulatory insufficiency due to late notification; a $500 civil penalty was assessed.
    • 231 C.12Regulatory Insufficiency
    02 Sept 2009Complaint
    Investigated the complaint alleging improper actions and neglect; found no deficiencies.
    06 May 2008Revisit
    Cited numerous regulatory deficiencies and imposed a $3,000 civil penalty along with a conditional certificate.
    • 321 IAC 25.23.1 and 25.23.2Evaluation of Tenant Service Plan and Health Status
    • 321 IAC 25.23.3 and 25.24Exclusion Criteria
    • 321 IAC 25.28.4aService Plan - Individualization and Change in Condition
    • 321 IAC 25.28.4aService Plan - Signing
    • 321 IAC 25.28.4aService Plan - Updates without Change in Condition
    • 321 IAC 25.28.4aService Plan - Health Status Changes Not Documented
    • 321 IAC 25.28.4aService Plan - Wound Care Not Documented
    • 321 IAC 25.28.4aService Plan - Later Updates Not Documented
    • 321 IAC 25.30Nurse Review
    • 321 IAC 25.30Nurse Review - Change in Condition
    • 321 IAC 25.33Staffing
    • 321 IAC 25.34Dementia Specific Education
    • 135C.33.5Record Checks
    • 321 IAC 26.2.6aPlan of Correction Not Implemented
    16 Jan 2008Complaint
    Investigated complaints identified deficiencies in tenant evaluation, service planning, nursing oversight, staffing, dementia training, and staff background checks. DIA accepted reconsideration for exclusion criteria and noted deficiencies in other areas.
    • 321 IAC 25.23.1-25.23.2Evaluation of Tenant
    • 321 IAC 25.23.3-25.24Criteria for exclusion of tenants
    • 321 IAC 25.28Service Plan
    • 321 IAC 25.30Nurse Review
    • 321 IAC 25.33.1Staffing - trained staff availability
    • 321 IAC 25.33.5Staff training and target population
    • 321 IAC 25.34.1Dementia education requirements
    • 321 IAC 25.34.2Dementia continuing education
    • 135C.33.4Criminal and dependent adult checks prior to employment
    • 135C.33.5Record checks (post-hire) for staff
    13 Sept 2006Complaint
    Investigated a complaint and found deficiencies in health evaluations, service plans, and staffing. The health evaluations did not reflect current health status, service plans were not consistently updated to changes in condition, and staffing was insufficient to meet tenants’ needs.
    • 321 IAC 25.23(1) and/or 25.23(2)Evaluation of Tenant
    • 321 IAC 25.28Service Plan
    • 321 IAC 25.33Staffing
    15 Mar 2006Complaint
    Investigated tenant management and recordkeeping; found failures to update service plans after changes in tenants' conditions, privacy issues, and incomplete background checks.
    • 321 IAC 25.23(1) and/or (2)Evaluation of Tenant
    • Iowa Code 231C.2Assisted Living Definition
    • Iowa Code 135C.33(5)Record Checks
    • Iowa Code 231C.3(5)Records Access
    • Regulatory Insufficiency - Service Plans
    14 Mar 2005Complaint
    Investigated a complaint and found regulatory insufficiencies related to service plan updates and tenant outcomes.
    • 321 IAC 25.28Service Plan
    • 321 IAC 25.28Service Plan

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    Mirador Living is not affiliated with the owner or operator(s) of Bickford of Marshalltown. The information above has not been verified or approved by the owner or operator. For exact information, please contact Bickford of Marshalltown directly. There is no cost for this service. We are compensated by the community you select.

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