Reviews present sharply differing experiences of care at Charleston Health Care Center and facilities referred to as Landmark or other names. Positive accounts describe residents who feel safe, enjoy their stay, and receive considerate support. Families praise staff members for warmth, dedication, and communication, and some describe leadership as accessible and professional. Critical accounts, however, raise concerns about staffing capacity and consistency, with reports of delayed assistance and personal-care support. One family account, shared after a resident’s death, described a prolonged wait for help; another raised concerns about staff alertness during meal service. These accounts suggest that residents’ experiences may vary by staff member, shift, or period of care.
Dining feedback is mixed. Some residents and families describe meals as fresh, enjoyable, and sufficient, while others cite inconsistent food quality, delayed meal service, and shortages of food items and basic supplies. Reviewers also raise concerns about medication administration and clinical follow-up, including a reported medication-safety lapse and unexplained skin issues. These concerns point to the importance of confirming current medication safeguards, clinical monitoring, and care-response procedures directly with the facility.
Activities and rehabilitation are notable strengths in several accounts. Families mention therapy services, weekday exercise, organized activities, and holiday events that include relatives. Some residents also describe positive relationships with caregivers and appreciation for having regular support. On the facilities side, reviewers praise cleanliness, housekeeping, landscaping, and parking, while others describe inconsistent upkeep, odor concerns, pest-control delays, and building maintenance issues, including disruptions associated with water service.
Management feedback is also divided. Some accounts describe helpful leadership and improved staffing under new management; others express dissatisfaction with management follow-through, communication, and handling of complaints. Concerns about missing personal belongings and supply availability also appear. Overall, the reviews suggest meaningful strengths in staff compassion, therapy, and resident engagement, alongside questions about staffing consistency, timely care, dining reliability, medication safety, and facility upkeep. Prospective residents and families may wish to visit at different times, observe meal and care routines, and ask about staffing, complaint processes, and current maintenance and medication-safety practices.








