Salem Springlake Health & Rehab Center

    509 Hayden Ave, Salem, KY 42078
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.00·(20)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.6
    • Staff

      4.1
    • Meals

      3.0
    • Amenities

      4.5
    • Value

      4.0

    Pros

    • Compassionate, family-oriented caregiving staff
    • Strong physical and occupational therapy program
    • Clean, bright, well-maintained interior
    • Pleasant-smelling common areas
    • Responsive maintenance services
    • Active community involvement and events
    • Attractive outdoor patios and grounds
    • Courteous, helpful front-line interactions

    Cons

    • Incontinence-care delays
    • Inconsistent responsiveness to assistance requests
    • Communication and information-sharing gaps with families and visitors
    • Variable management/administrative responsiveness
    • Inconsistent meal quality
    • Occasional sanitation or room-cleaning lapses

    Summary of reviews

    Overall impression: Reviews present a predominantly positive picture of daily life at the facility, especially around therapy services, the physical environment, and many caregiving staff. Multiple comments praise the rehabilitation (PT/OT) program as well as staff who are described as caring, family-oriented, and engaged with the wider community. The center’s setting and upkeep are frequently noted as bright, quiet, and well maintained, with pleasant common areas and accessible outdoor patios.

    Care and staff: Care quality appears to be a strength for many families: reviewers highlight attentive, compassionate caregivers and a strong therapy team that supports resident function. At the same time, there are operational concerns involving the timeliness of assistance. Reviewers referenced delays in responding to requests for help and a specific, serious allegation involving inadequate incontinence care; while that allegation appears to be an individual report, it signals a potential gap in incontinence-care practices and response protocols that prospective families should inquire about.

    Dining and daily services: Comments about dining are mixed. Several reviewers are satisfied with day-to-day services, but there are also statements indicating inconsistent meal quality. Maintenance and facility upkeep receive consistently positive mentions, and maintenance responsiveness is a clear operational strength.

    Activities and community: The facility appears active in community engagement and programming. Staff involvement in events and donations, school partnerships, and on-site activities were cited positively, contributing to an engaged atmosphere for residents.

    Management and communication: Perceptions of management are mixed. Some reviewers describe effective, responsive administration, while others raise concerns about leadership, staff conduct, and communication. Problems described include staff tone or interactions with visitors, instances of asking visitors to leave, and difficulty obtaining clear information about a resident’s status. These indicate variable practices around family communication, visitor interaction policies, and front-line staff training.

    Notable patterns and questions to ask: The dominant positive themes are strong therapy services, a clean and well-maintained environment, and many supportive caregiving staff. The principal operational concerns are inconsistent responsiveness to assistance requests, potential gaps in incontinence-care protocols and room-cleaning practices, variable meal quality, and uneven management/communication practices. Prospective residents and families may want to ask the facility about current staffing ratios, average call-response times, incontinence-care protocols and monitoring, room-cleaning procedures, dining menus and meal-satisfaction processes, family communication practices, and how complaints or incidents are documented and addressed.

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    Medicare Ratings

    3·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Salem Springlake Health & Rehab Center is located at 509 Hayden Ave, Salem, KY, 42078.

    About Salem Springlake Health & Rehab Center

    Salem Springlake Health & Rehab Center sits right in Salem, Kentucky, and gives both short-term rehab and long-term nursing care for seniors who need daily help or skilled nursing around the clock, and you know, they've got a full team with registered nurses, LPNs, CNAs, therapists, and doctors all checking in, making sure residents get what they need, and you'll see dieticians, pharmacists, social workers, and feeding assistants pitching in too. The place often runs at about 69% full, and with 75 certified beds and an average of 53 residents each day, folks get a fair amount of attention, plus the nurse hours add up to about 2.81 per resident per day, though the nurse turnover rate does tend to run higher at 41%, which isn't all that rare but is something to keep an eye on.

    People use this center when they're getting out of the hospital and need rehab before they go home, or sometimes they stay longer term if they need help with things like memory care, chronic disease management, pain control, or palliative and hospice needs, and the staff aims to stick to a home-like atmosphere with a caring touch, personal care plans, and support for both body and mind. Residents can get speech, occupational, and physical therapy, help with stroke recovery, wound care, IV antibiotics, tracheotomy care, dentistry, respite care, and a load of services that include nutritional counseling, recreational therapy, and pain management, plus there's transportation for getting to appointments. Safety stays a focus, especially with secure areas for those who may wander off, which happens with some kinds of memory loss, and there's always someone around to help at any hour, day or night.

    Inspections usually come back solid, with an A- overall, and while earlier years saw a C, recent years score higher, showing improvement in care, and there haven't been any severe deficiencies that put patient safety at risk, but it's honest to say a few problems still crop up every now and then, like one about not having enough food and fluids for some residents, missing parts of residents' care plans, and some issues with respecting resident rights and dignity, plus there've been three infection control problems found, so they do need to keep working on those things. Medicare and Medicaid both work there, so families with those needs often get access, and respite stays of five days to five weeks happen for patients needing short breaks or when caregivers need to step away.

    The building is owned by Orion Operating Services LLC and managed by Atrium Centers Management LLC, with that arrangement in place since 2006, and since there's no resident or family council, folks tend to work through the staff or management for feedback and concerns directly. All in all, Salem Springlake Health & Rehab Center offers a broad mix of skilled nursing, rehab, and supportive services for frail seniors and those getting back on their feet, and while not perfect, the place works toward a community-focused, safe, and helpful environment for its residents.

    People often ask...

    Salem Springlake Health & Rehab Center offers assisted living, memory care, and skilled nursing.

    There are 5 photos of Salem Springlake Health & Rehab Center on Mirador.

    The full address for this community is 509 Hayden Ave, Salem, KY 42078.

    No, Salem Springlake Health & Rehab Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Salem Springlake Health & Rehab Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Salem Springlake Health & Rehab Center directly. There is no cost for this service. We are compensated by the community you select.

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