Pinnacle Health & Rehab at N.Berwick

    47 Elm St. , North Berwick, Maine 03906
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Comfortable, compassionate care; highly recommended

    I placed my loved one here and was consistently impressed: comfortable, spotlessly clean rooms and a warm, compassionate staff who provided excellent, attentive care-even during the final days. I highly recommend this caring, considerate team; overall an amazing experience with only a few minor quibbles.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.43·(7)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      4.4
    • Amenities

      1.0
    • Value

      4.4

    Pros

    • Compassionate, supportive care
    • Kind, warm staff interactions
    • Considerate end-of-life support
    • Comfortable accommodations
    • Clean interior spaces
    • Positive family recommendations

    Cons

    • Sanitation concerns in resident rooms and common areas
    • Deferred maintenance and facility upkeep issues
    • Variable reliability of facility conditions

    Summary of reviews

    Overall assessment Feedback for Pinnacle Health & Rehab at N. Berwick is mixed, with a clear pattern of strong interpersonal care alongside isolated but significant concerns about the physical environment. Several reviews emphasize the quality of hands-on care and the demeanor of staff; one review raises sanitation and maintenance issues that suggest uneven facility condition control.

    Care quality and staff The dominant theme in the positive comments is compassionate, attentive caregiving. Reviewers describe staff as kind, warm and considerate, and some specifically commend support provided during end-of-life periods. These remarks point to strengths in resident-facing nursing and caregiving behaviors, including emotional support and responsiveness to personal needs.

    Facilities and maintenance Contrasting with the praise for staff, the comments about the physical plant indicate operational weaknesses. There are sanitation concerns in resident rooms and common areas and indications of deferred maintenance and upkeep problems. These remarks suggest variability in environmental condition control and facility maintenance practices that could affect the resident experience.

    Dining and activities The available summaries do not provide substantive information about dining quality or activity programming. Prospective residents and families should request current menus, sample meals (when possible), and an activity calendar during a visit to assess these areas directly.

    Management and notable patterns The pattern of warm, compassionate staff combined with environmental and maintenance issues suggests a potential operational gap between caregiving performance and facility upkeep. Families should ask management about housekeeping and maintenance schedules, sanitation and infection-control protocols, recent inspection results, and how facility concerns are tracked and resolved. An on-site tour that inspects resident rooms, common areas, and maintenance records will help validate current conditions and clarify consistency of service.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Pinnacle Health & Rehab at N.Berwick

    Pinnacle Health & Rehab at N.Berwick is located at 47 Elm St. , North Berwick, Maine, 03906.

    About Pinnacle Health & Rehab at N.Berwick

    Pinnacle Health & Rehab at N.Berwick, a for-profit nursing home owned and managed by Israel Nachfolger since January 2019, has 64 certified beds and usually cares for about 59 residents a day, and you'll notice they offer both post-hospital recovery and long-term care in a setting focused on skilled nursing and rehabilitation. This facility sits in North Berwick, serving a wide range of healthcare needs, and they're known for having a nurse turnover rate of 41.1%, which is lower than the Maine average but still means nurses do come and go. The staff aims to help with complex medical situations, including Alzheimer's and dementia care, and they keep the atmosphere calm and homelike so folks can feel safer and well cared for as they handle things like wound care for ostomies, ulcers, burns, and other more complicated needs, not to mention they provide specialized memory care and help with individual needs as folks change over time.

    Residents receive nursing support round-the-clock, and there's a team for physical, occupational, and speech therapies, plus they use a modern therapy room that's built for recovery, and they've got a program called Platinum Rehab to help people get strong enough to go home again if they can. Therapies and diets reflect each resident's medical situation, allergies, and preferences, so meals and care are both personalized. The facility works closely with local hospitals for smooth transitions and keeps caregivers and residents updated, and they offer a blend of post-acute care, short-term rehab, and long-term support, trying to make the setting less stressful and as comfortable as possible.

    There are, however, some points worth noting from inspection reports, as the facility was cited 18 times for deficiencies, including 2 related to infection, and there were findings around food safety and infection prevention that showed a risk for harm even though there was no actual harm reported at inspection time. One citation found that staff hadn't always honored the rights of residents to a clean and homelike environment. While there's mention of a loving approach, actual nurse hours per resident per day weren't reported, and families might want to ask about that. The facility gets a rating of 1.0 based on a single review. The environment is designed to be warm and calm, and the staff are trained for both simple and complex rehab needs, making sure each person gets some attention to their care plan, so in this place, the focus stays on the daily needs and comfort of every resident.

    People often ask...

    Pinnacle Health & Rehab at N.Berwick offers independent living, assisted living, memory care, and skilled nursing.

    Yes, Pinnacle Health & Rehab at N.Berwick allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 47 Elm St. , North Berwick, Maine 03906.

    No, Pinnacle Health & Rehab at N.Berwick does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Maine, the DHHS Division of Licensing & Certification licenses assisted living and residential care facilities, posting statements of deficiency and plans of correction.

    License number249923
    Facility typeNursing Home

    Inspection Reports

    16

    Reports

    12

    Type A Citations

    0

    Type B Citations

    3

    Complaints

    3

    Years

    17 Dec 2024Renewal
    Determined substantial compliance with federal long term care requirements.
    04 Dec 2024Renewal
    Found no deficiencies.
    05 Nov 2024Complaint
    Investigated a complaint and concluded substantial compliance with federal requirements for long-term care facilities.
    30 Oct 2024Renewal
    Found deficiencies in environment safety, infection control, food handling, and immunization processes, with corrective actions and completion dates.
    • Safe/Clean/Comfortable/Homelike Environment
    • Infection Prevention & Control
    • Food Procurement, Store/Prepare/Serve-Sanitary
    • Influenza and Pneumococcal Immunizations
    30 Oct 2024Renewal
    Found multiple deficiencies related to environment maintenance, respiratory care, food safety, infection control, and immunizations.
    • CFR 483.10(i)Safe/Clean/Comfortable/Homelike Environment
    • CFR 483.25(i)Respiratory care, including tracheostomy care and suctioning
    • CFR 483.60(i)(2)Food Procurement, Store/Prepare/Serve-Sanitary
    • CFR 483.80(a), 483.80(e), 483.80(f)Infection Prevention & Control
    • CFR 483.80(d)(1)-(d)(2)Influenza and Pneumococcal Immunizations
    29 Oct 2024Renewal
    An investigation identified multiple deficiencies related to emergency preparedness, exit/egress safety, and maintenance of life-safety systems. The findings show failures to coordinate with authorities, update plans, and maintain required documentation.
    • Type A42 CFR 483.73(a)Emergency preparedness plan
    • Type A42 CFR 483.73Emergency preparedness plan – external coordination
    • Type A42 CFR 483.73; NFPA 101Emergency planning and response – medical and nonmedical emergencies
    • Type ANFPA 101; 42 CFR 483.73Exit access and egress
    • Type ANFPA 101 (2012 edition); 7.2.1.6Door hardware and egress
    • Type ANFPA 101 (2012 edition); NFPA 101 2012; 19.2.2.2.5Protection systems documentation
    • Type ANFPA 101; NFPA 110Maintenance, testing and operations of life-safety systems
    • Type ANFPA 101; NFPA 110Electrical system maintenance
    • Type ANFPA 110Generator maintenance/testing
    29 Oct 2024Renewal
    Identified deficiencies in emergency preparedness, life-safety, and maintenance, with missing or incomplete documentation and controls.
    • 42 CFR 483.73Plan Based on All Hazards Risk Assessment
    • NFPA 101Egress Doors
    • NFPA 101Hazardous Areas - Enclosure
    • NFPA 101Corridor- Doors
    • NFPA 101Maintenance, Inspection & Testing - Doors
    • NFPA 101Electrical Systems - Maintenance and Testing
    03 Oct 2024Complaint
    Identified non-compliance with state licensing regulations and minimum staffing rules after investigating a complaint. The findings showed staffing ratios did not meet required levels.
    • 10-144 CMR 110State of Maine Regulations Governing the Licensing and Functioning of Skilled Nursing Facilities and Nursing Facilities
    • 9.A.4. Minimum Staffing RulesMinimum Staffing Rules
    03 Oct 2024Complaint
    Investigated a complaint and concluded substantial compliance with applicable long-term care requirements.
    13 Oct 2023Renewal
    Concluded substantial compliance with federal emergency preparedness requirements after a recertification revisit.
    05 Oct 2023Renewal
    Concluded substantial compliance with the applicable long-term care requirements.
    23 Aug 2023Renewal
    Identified multiple deficiencies in environmental safety, care planning, medication storage, food safety, and resident records.
    • CFR 483.10(i)(1)-(7)Safe Environment
    • CFR 483.21(a)(1)-(3)Baseline Care Plans
    • CFR 483.21(b)(2)(i)-(iii)Care Plan Timing and Revision
    • CFR 483.45(g)-(h)Label/Store Drugs and Biologicals
    • CFR 483.60(i)(1)-(2)Food Safety and Sanitation
    • CFR 483.20(f)(5), 483.70(i)(1)-(5)Resident Records - Identifiable Information
    23 Aug 2023Renewal
    Determined not in substantial compliance with state licensing rules. Identified deficiencies in residents’ care planning, physician reviews of care plans, and food service safety practices.
    • Type A10-144 Chapter 110 Regulations Governing the Licensing and Functioning of Skilled Nursing Facilities and Nursing FacilitiesFailure to ensure physician reviews of residents' care plans and orders in a timely manner
    • Type A§483.10(i)(4) Private closet space in each resident room; §483.70(i)(3) Adequate lighting and temperature controlsInterior environment deficiencies (private closet space, lighting, temperature)
    • Type A§483.60(i)(1) Food safety requirementsFood service safety—temperature control and labeling
    22 Aug 2023Renewal
    Investigated and found life-safety and emergency preparedness deficiencies, including missing contracts for emergency resources, inadequate egress and safety systems, and maintenance issues with electrical and sprinkler systems.
    • CFR(s): 483.73(b)(1)Subsistence Needs for Staff and Patients
    • NFPA 101Aisle, Corridor, or Ramp Width
    • NFPA 101Protection - Other
    • NFPA 101Cooking Facilities
    • NFPA 101Sprinkler System - Maintenance and Testing
    • NFPA 101Electrical Systems - Other
    • NFPA 101Electrical Systems - Other
    • NFPA 101Utilities - Gas and Electric
    • NFPA 101Sprinkler System - Maintenance and Testing
    22 Aug 2023Renewal
    Found multiple deficiencies involving emergency power, exit access widths, and safety-related equipment and stations. Noncompliance with several life-safety standards was observed.
    • NFPA 70; NFPA 72; NFPA 101; NFPA 99; NFPA 110; Life Safety Code (2012 Edition)Emergency and standby power systems
    • NFPA 101 (Life Safety Code, 2012 Edition)Aisle, Corridor, or Ramp Width
    • NFPA 101 (Life Safety Code)Door/locking hardware and access control
    • NFPA 101; NFPA 70Emergency stop/remote annunciation for generator
    • NFPA 101; NFPA 99Nursing station/workspace
    12 Jun 2023Infection Control
    Investigated incomplete reporting of COVID-19 data to NHSN during a seven-day period.
    • CFR 483.80(g)(1)(i)-(ix)(2)COVID-19 reporting to NHSN

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    Mirador Living is not affiliated with the owner or operator(s) of Pinnacle Health & Rehab at N.Berwick. The information above has not been verified or approved by the owner or operator. For exact information, please contact Pinnacle Health & Rehab at N.Berwick directly. There is no cost for this service. We are compensated by the community you select.

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