Oak Manor Center for Rehabilitation and Healthcare

    3415 Greencastle Rd, Burtonsville, MD 20866
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.40·(68)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.4
    • Meals

      2.9
    • Amenities

      3.8
    • Value

      1.5

    Pros

    • Compassionate and attentive caregivers
    • Effective rehabilitation and measurable mobility gains
    • Engaging and varied activity programming
    • Clean, well-maintained common areas and rooms
    • Supportive social work and case-management services
    • Responsive frontline and reception staff
    • Personalized whole-person care in many cases
    • Occasional high-quality dining options and menu variety
    • Diligent housekeeping and environmental teams
    • Short-term therapy outcomes and discharge readiness

    Cons

    • Inconsistent nursing responsiveness and staffing levels
    • Medication-management and pain-control lapses
    • Gaps in communication with families and physicians
    • Incontinence-care delays and inconsistent linen handling
    • Safety and transfer-practice weaknesses
    • Variable dining quality and menu-labeling errors
    • Uneven leadership presence on clinical units
    • Reliance on undertrained or contract staff leading to inconsistency
    • Delayed clinical escalation for acute changes
    • Limited resident transportation and reduced off-site activities
    • Weak incident investigation and asset-security controls
    • Administrative and phone-response shortcomings

    Summary of reviews

    The reviews describe a facility with clear strengths alongside persistent operational weaknesses. Many families and residents praised individual caregivers, therapy teams, activity staff, and environmental services. Rehabilitation and therapy were frequently credited with measurable mobility improvements and successful short-term outcomes; activity programming was praised for engagement, themed events, and social connection. Housekeeping and the environmental team received consistent positive remarks for cleanliness and upkeep in many areas. Social work and case-management staff were also noted as helpful in coordinating care and transitions.

    At the same time, reviewers describe recurring concerns about core nursing operations. The dominant themes are inconsistent responsiveness from nursing and CNAs, delays in medication administration and pain control, and lapses in routine personal-care tasks and linen handling. Families describe needing to follow up on basic care items and clinical orders; this pattern suggests variability in staffing levels, training, or workflow reliability rather than a uniform standard of practice across the facility. Several accounts also point to safety-related process gaps during transfers and toileting assistance, and to delays in escalating acute medical changes.

    Communication and management presence are mixed. Some reviewers appreciated clear, timely communication from case managers and certain managers, while others experienced difficulty getting phone responses, getting clinical questions answered, or receiving consistent updates from physicians. Multiple comments indicate that leadership is perceived as engaged at the administrative level but not consistently visible on the units. There are also isolated but serious allegations involving physical-handling incidents and theft; these underscore the importance of transparent incident investigation and stronger security and reporting processes.

    Dining and resident engagement receive both positive and negative comments. Several reviewers praised varied menu options, special events, and good meals, while others described repetitive menus, labeling errors for therapeutic diets, and inconsistent meal quality. Activity programming is a relative strength, but limited transportation resources constrain off-site outings for some residents.

    Overall impression: Oak Manor Center for Rehabilitation and Healthcare shows capability in rehabilitation, activities, housekeeping, and individual caregiving excellence—several staff members are singled out for high-quality, compassionate care. However, persistent operational issues — especially inconsistent nursing responsiveness, medication and pain-management lapses, communication gaps with families/physicians, and weaknesses in safety, linen handling, and incident follow-up — create substantial variability in resident experience. Prospective residents and families should weigh the facility's strong therapy and activity offerings against these reported variability areas, seek specific assurances about staffing and medication protocols, and ask about incident-investigation and transportation/outing availability during any tour or care-planning conversation.

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    Medicare Ratings

    4·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Oak Manor Center for Rehabilitation and Healthcare is located at 3415 Greencastle Rd, Burtonsville, MD, 20866.

    About Oak Manor Center for Rehabilitation and Healthcare

    Oak Manor Center for Rehabilitation and Healthcare, also known as Autumn Lake Healthcare at Oak Manor, sits in Fairland, Maryland, on a quiet patch of greenery with a private courtyard and outdoor spaces for walks or social visits, and you'll see residents relaxing in roomy lounges or reading in the library when the weather keeps everyone inside, and every room comes furnished with a private bathroom, cable TV, air conditioning, Wi-Fi, and kitchenettes, so people's daily needs are covered, and some even have help from the concierge if they want. The center accepts Medicare and Medicaid, and with 145 certified beds-though only one is a certified nursing bed in June 2025-you'll find about 127 residents on an average day, and care ranges from non-ambulatory help to complex medical oversight. Residents who stay long-term or short-term can get assistance with bathing, dressing, moving, and making sure they get the correct medicine, and the dedicated team includes round-the-clock skilled nursing, physical and occupational therapy, and doctors who oversee care, though the facility did get cited for several things like not getting a doctor's order to admit someone, not keeping a homelike and clean environment, and not always meeting infection control standards-three citations for infection control alone, plus a total of 34 deficiencies noted during inspections, which you can't just ignore.

    Ownership goes to 3415 Greencastle Road Holdco LLC, along with indirect groups like As Family Md4 Holdings LLC and M Meisels Family Holdings LLC, and though Oak Manor's management info isn't listed, you'll notice they use the Autumn Lake Healthcare name and the facility is independently owned, while being affiliated with the network. The nurse turnover rate runs about 42.8%, meaning staff changes happen a good deal, and the nurse staffing level is 3.82 hours per resident per day, which some will find comforting and others might wish was higher, but there's always someone around since they keep a 24-hour call system for emergencies or help. The dining room serves meals restaurant-style, or residents can dine privately, and the menu offers healthy choices, prepared by a professional chef for things like allergies and diabetes, and for folks who need laundry or housekeeping, that's also covered, with the added help of regular move-in support if that transition gets tricky. There's an on-site salon, a movie theater, an arts and crafts space, and even a spa and wellness room that gives a calm spot for a haircut or a soak.

    Oak Manor functions as a nursing home and part of a Continuing Care Retirement Community, which means that as someone's needs change, they don't have to leave the community, and this steady environment often helps both residents and their families feel more settled. Activities run daily, with music, arts, exercise, spa days, group outings, religious services, and games like bingo or casino night-all led in spaces designed for socializing or peace, depending on the mood, and family or resident councils can meet to give feedback or help improve things. The facility remains non-smoking and aims for a warm, comfortable atmosphere, but it's important to mention that some residents and families report problems, as seen in their 2.9 rating over 18 reviews and in the citations noted in government reports, covering infection control, resident rights, and other areas. Rehabilitation happens seven days a week, and the therapy gym is well equipped, with a team offering help for short-term recovery, speech therapy, or assistance with medical routines. Oak Manor also offers respite and subacute care, so families in the area know there's a place if someone needs more help than home can provide, with a focus on both comfort and medical attention.

    As the official skilled nursing facility partner of the Baltimore Ravens and with community events, walking paths, outdoor courtyards, and both private and community spaces, Oak Manor tries to balance the social with calm, keeping in mind both active and quieter residents, but families are encouraged to visit, ask questions, and look at government inspection results to make sure it's the right fit, as no place is perfect and every resident deserves dignity, safety, and the support promised.

    People often ask...

    Oak Manor Center for Rehabilitation and Healthcare offers assisted living, memory care, and skilled nursing.

    There are 14 photos of Oak Manor Center for Rehabilitation and Healthcare on Mirador.

    The full address for this community is 3415 Greencastle Rd, Burtonsville, MD 20866.

    No, Oak Manor Center for Rehabilitation and Healthcare does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Oak Manor Center for Rehabilitation and Healthcare. The information above has not been verified or approved by the owner or operator. For exact information, please contact Oak Manor Center for Rehabilitation and Healthcare directly. There is no cost for this service. We are compensated by the community you select.

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