Agawam West Rehab and Nursing

    61 Cooper St, Agawam, MA, 01001
    3.9 · 90 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Caring staff but systemic issues

    I had a mixed experience. Check-in, admissions, front-desk and many CNAs, nurses and therapists were friendly, compassionate, and the facility often felt clean and home-like - my loved one improved and staff went above and beyond at times. But chronic understaffing, inconsistent nursing, delayed or missed care (soiled bedding, missed showers, late meds or medication errors), poor food, communication breakdowns, privacy/safety lapses and sometimes unresponsive management are real concerns. Bottom line: excellent caregivers on the floor, but systemic problems mean you need to monitor closely and be cautious.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    3.92 · 90 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.3
    • Meals

      1.0
    • Amenities

      2.8
    • Value

      1.5

    Location

    Map showing location of Agawam West Rehab and Nursing

    About Agawam West Rehab and Nursing

    Agawam West Rehab and Nursing serves seniors and people who need short-term or long-term nursing and rehabilitation care, and the facility has 164 licensed beds with options for both private and semi-private rooms, so residents can choose what fits their needs or preferences best, and you'll find that the place is certified by Medicare and Medicaid and takes part in the CMS quality programs, which means they get surveyed and participate in the Medicare five-star ratings which families sometimes look at when comparing places, and when it comes to the care and therapy the staff provide, every resident gets about 129 minutes a day from certified nursing assistants, 36 minutes from registered nurses, and 50 minutes from licensed practical nurses, with physical therapy services offered at about 2 minutes per resident per day, and this facility offers a wide range of services like clinical lab tests, dental and diagnostic X-ray services, dietary and meal services, housekeeping, mental health support, occupational therapy, pharmacy, medication management, diabetics care, physician visits, therapy from nurses and therapists, and help with daily tasks like dressing and bathing, and residents can join organized groups, take part in scheduled activities, use outdoor common areas, and access things like internet, a salon, and entertainment programs, and the facility places value on comfort, community, and making sure people feel supported, focusing on personal care that covers physical, emotional, and mental wellbeing, and they work to create a caring place where residents can take part in meaningful activities, receive skilled nursing or therapy, recover after surgery if needed, or simply make the most of each day with support from a dedicated and trained staff.

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