Agawam East Rehab and Nursing

Agawam East Rehab and Nursing, also known as Heritage Hall East, sits at 464 Main Street in Agawam, MA, and offers nursing home care at a skilled nursing facility level, where they help very frail residents and people who need constant nursing support or short-term rehabilitation between hospital stays and home, and sometimes folks need transitional care while they're recovering, and they do have staff like nurses, speech therapists, physical therapists, and occupational therapists who help with clinical services including post-op and long-term care, and there's also a memory support unit for people with Alzheimer's or dementia, with activities and programs that aim to keep everyone's wellbeing in mind, and they mention a holistic approach to care with round-the-clock staffing to cover health and comfort, but as for specifics on rooms and amenities or what's included, there's not much detail listed, though you'll find adjacent buildings for transitional care and on-site dialysis, and they stress keeping the place safe and comfortable, but it's worth knowing they've faced a total of 22 deficiencies from inspection reports, which include issues like not always helping with daily living needs, not always respecting residents' rights or making timely care plans, and they have 4 infection-related deficiencies, plus the nurse turnover rate is a bit high compared to the state average and the nurse hours per resident are a little below average, and the management recently changed to Avraham Erblich and other owners and organizations like Etn Family Holdings LLC and Stern Consultants, and they operate 123 certified beds and host a website with security features, and while there's a heavy emphasis on memory care and health services, the details for other features, utilities, or costs aren't really spelled out, and their last review was not positive, scoring a 1.0 based on a single review, with quality violations mentioned in areas like cleaning and friendliness, but they do point out that they work to create a secure and supportive environment for seniors living with memory challenges, with an approach that encourages collaboration on care and attention to comfort and safety, plus there's legal protections for gender identity and LGBTQ rights in place, but parking, interior features, and rental information aren't specified at this time.