Overall sentiment across the reviews is highly polarized: many reviewers repeatedly praise the therapy team, certain nurses, and several administrators for meaningful rehabilitation outcomes and compassionate care, while a substantial number of reviews describe serious safety, cleanliness, and staffing concerns. The dominant positive thread centers on rehabilitation — multiple reviewers credit skilled physical, occupational, and speech therapists (several by name) with helping patients regain mobility and independence, facilitating successful transitions to outpatient care, and providing individually tailored motivation and therapy plans. Names that recur in positive comments include Juliana Muehter, Pinal (Pinal Patel / Penal), Heidi Baker, Spencer, Matt, Solomon, and rehab director Mike Tarkasian, and many reviewers specifically cite fast, visible progress and encouragement from therapy staff as a reason they would recommend or return to Park Avenue Health Center.
However, that praise coexists with numerous and serious clinical complaints. Several reviewers recount delayed or inadequate medical responses: delayed x-rays, medication delays or errors, ignored call bells, and cases escalating to emergency transfers for sepsis, UTIs, pneumonia, or severe pressure ulcers. There are specific allegations of neglect — a massive bedsore not treated timely, fumbled clinical care, and at least one report describing septic shock. These kinds of incidents led multiple reviewers to warn others to avoid the facility. The pattern suggests inconsistent clinical oversight: while some clinicians and nurses are praised as thoughtful and hands-on, other clinical staff are described as lacking sound judgment or urgency.
Staffing and culture emerge as a major mixed theme. Many reviews highlight compassionate, hardworking floor staff, supportive nurses (e.g., Lydia, Bina), attentive directors (e.g., DON Juan in some accounts), and engaged activities personnel. At the same time, an equally large set of reviews describe severe understaffing, high personnel turnover, aides perceived as uncaring or abusive, focus on clocking out and paperwork rather than resident care, and frustrated family members who say staff ignore bells or are indifferent. Theft and missing personal items are repeatedly alleged, and some families describe staff who appear to be "in it for a paycheck." The result is an uneven resident experience highly dependent on which staff members are on duty.
Facility condition and cleanliness are another area of sharp contrast. Multiple reviewers describe the building as clean, spotless, small, and homey with good supervision, while others report filthy bathrooms on arrival, pervasive urine or other foul odors, and run-down, dungeon-like conditions. Kitchen and laundry receive mixed remarks: several families praise the kitchen and dedicated laundry management, while others make extreme claims of re-served or unsanitary food. Transport and activities logistics are also inconsistent — the activities program and social environment are praised in many reviews (engaging games, active residents, Jeopardy, good socialization), but others note a broken or inaccessible van and lack of community outings.
Management and administration appear inconsistent across time and shifts. Some reviewers applaud specific administrators and office staff (Amber in business office, engaged directors and rehab coordinators) and note improved communication and health updates. Others depict management as clueless, indifferent, or in frequent turnover; a few reviews allege the presence of false positive reviews posted by owners or associates. Because of this inconsistency, recent or on-the-ground verification (state inspection reports, direct observation, questions about staffing ratios and incident procedures) is frequently recommended by reviewers.
In sum, Park Avenue Health Center presents a split picture: a clearly capable, strong rehabilitation program and pockets of compassionate clinical staff capable of producing excellent outcomes, juxtaposed with systemic problems — inconsistent staffing, documented lapses in clinical care and safety, serious cleanliness and theft complaints, and variable management oversight. Prospective residents and families should weigh the demonstrable strengths in therapy and some nursing staff against the repeated, serious quality and safety concerns reported by others. If considering the facility, ask direct questions about current staffing levels, weekend/overnight nurse availability, recent incidents or citations, how personal belongings and laundry are tracked, response times to call bells, and request to meet or observe the therapy team and floor staff who would be assigned to the resident.
