Overall sentiment across reviews for Landmark at Longwood is mixed but leans positive in areas that matter most to residents and families: staff quality, dining, and community programming. The most consistent praise centers on the people who work there — nurses, caregivers, dining staff, and administrators are repeatedly described as attentive, caring, informative, and professional. Many reviewers singled out tour staff and the executive director for being knowledgeable and helpful. Multiple reports emphasize that staff responsiveness and kindness make a large difference in resident experience, with examples of punctuality, thorough answers, and hands-on assistance (medication help, laundry, housekeeping). Several reviewers explicitly recommended the community because of staff quality and personal attention.
Dining and food service are clear strengths. Numerous reviews praise three good meals per day, a top-notch kitchen and wait staff, and family-style or wheelchair-friendly dining. A few reviewers described the chef and dining experience as exceeding expectations, and the facility's dining hall and cafeteria areas have been recently modernized. Accessibility features in dining and public spaces are highlighted, as are safety measures in apartments — kitchenettes, call buttons, and general apartment-style living that many families appreciate.
Facilities and physical plant impressions are mixed and are a major divergence point among reviewers. Common areas receive frequent positive notes: renovated, neat, attractive spaces with a fireplace, piano, bookshelf wall, and an appealing courtyard or garden terrace. At the same time, many reviewers described the actual resident rooms and some apartments as dated, small, or having an older, dormitory-like feel. Multiple mentions of old windows, a nursing-home or hospital vibe, and maintenance/temperature-control issues surfaced. Specific odor complaints (urine smell in several areas) are repeatedly noted, with follow-up comments that carpets and cushions were being removed or that renovations were in progress to address cleanliness and appearance. Renovations to common areas appear ongoing, and some residents/families described the community as in a state of transition — clean “given the circumstances” but not yet finished.
Activities and social life are commonly noted as a plus: bingo, games, live performances, planned day trips to museums and shopping, exercise programs, pool table, and volunteer or engagement opportunities. Many reviewers reported an active calendar that supports resident engagement and community building. However, a minority noted limited activities, quiet dinners, or low resident interaction in certain situations or units, suggesting variability by unit or time of day. The memory-care area, in particular, was described by some visitors as lacking vibrancy or appearing sad, which could indicate uneven programming or deferred attention in that unit.
Care levels and suitability concerns appear in multiple reviews. While many praised nursing and caregiving, several reviewers warned that the community does not provide higher-level, 24-hour nursing care for residents with substantial medical needs. Some families found the facility appropriate for rehabilitation or assisted living-level care but not for long-term skilled nursing needs. There are also mixed comments about recently rehabbed units — some found renovated apartments attractive, while others felt upgrades did not meet expectations.
Location and logistics produce consistent mixed feedback. The community is convenient to stores and hospital services and offers shuttle access, but many reviewers complained about parking shortages and a densely populated, busy surrounding area. This makes drop-off, family visits, or driving less convenient for some. Affordability and acceptance of Medicaid were noted positives, meaning the community can be a good value option for many families, though several reviewers recommended confirming financial arrangements and caution about vendor or payment issues.
Management and operations elicit both praise and concern. Several reviewers found management and administrative staff to be helpful, clear, and organized, while a few reviews described aloof or rude staff and one serious complaint alleging eviction or being kicked out after voicing concerns. There were also warnings about vendor payment delays and potential financial instability reported by a reviewer — these are outliers but significant enough that prospective families should verify current financial and vendor stability. Renovation communication appears mixed: some reviewers appreciate that updates are underway and see measurable improvements, while others felt tours emphasized the renovated areas but downplayed older or problematic units.
In summary, Landmark at Longwood appears to be a community with notable strengths in staff quality, dining, accessibility, and active programming, with many reviewers recommending it for its caring staff and community feel. At the same time, important caveats include dated resident rooms in parts of the building, odor and maintenance issues, parking and location inconveniences, and limitations in higher-level nursing care. Renovations are underway and have improved common areas, but prospective residents should tour multiple units (not only newly renovated spaces), ask about the status and timeline of renovations, confirm staff ratios and care-level capabilities for specific medical needs, and verify financial/vendor stability. Families prioritizing compassionate staff and good food who need assisted-living level care and want an active social schedule will likely find Landmark at Longwood a strong match; families needing 24-hour skilled nursing, larger/upgraded private apartments, guaranteed ample parking, or an impeccably modern physical plant should probe further or consider alternatives.
