North End Rehabilitation & Healthcare Center

North End Rehabilitation & Healthcare Center sits right in downtown Boston and is the only skilled nursing facility in the area, and the place has one hundred certified beds and usually has about ninety-two residents every day, which makes it a pretty active place, and this facility offers both short-term rehab and long-term care, even a ventilator program, chronic kidney disease management, and special programs like heart failure certification, so people with different needs can get help, and the care comes from area physicians and staff who work closely with each person, though the nurse turnover rate is a bit high at 57.4%, higher than the state's average, and there have been thirty-one deficiencies on inspection reports, some about care plans and resident protections and even restraints, but staff do seem helpful and many folks have noticed a good atmosphere. You're going to find wheelchair access, air conditioning, chef-prepared meals, laundry and dry cleaning, Wi-Fi, nice indoor and outdoor areas to gather, and rooms with views, plus there are beautician services and special programs that help with recovery and keep families involved, like the Family Matters Program, and if someone needs high acuity care or end of life care, they cover that too. North End Rehab works as a for-profit limited liability company, with Marquis Health Services helping to run things, and while ownership goes to Quinto Guardian LLC and Ukr Consulting LLC, they do take part in community efforts to boost health like the Fight the Flu Campaign and Sepsis Smart, and they've started renovations and expanded their clinical offerings with new management coming in. They try to hire and keep good caregivers and aim to cut down on the off-label use of antipsychotics. The normal number of nurse staffing hours per resident is 4.14, which is a bit more than the state average. Residents use common spaces, get their meals, and receive help that can include subacute rehab and moving between care settings, with programs in place to handle things when a person has to go from hospital to rehab to home and back if needed. As a community leader in care, they offer a close-knit place that tries to help everyone feel at home, but it's important to note the history of inspection deficiencies and the new management's effort to address these areas.