The reviews portray a facility with highly polarized experiences: some reviewers describe Parkway Health & Rehabilitation Center as a supportive, improving environment with attentive staff and good rehab services, while many others report serious, recurring failures in care, sanitation, communication, and management. The most frequent and severe criticisms center on alleged neglect and possible abuse of vulnerable residents, including multiple reports of patients being left in urine or feces for hours, ignored when in pain, or denied medications. Several accounts describe prescriptions running out for days and medications being refused, which compounded medical risks. There are also multiple allegations of missed or failed transportation that resulted in missed medical appointments, including chemotherapy, which reviewers characterized as dangerous and unacceptable.
Sanitation and dining emerge repeatedly as major problem areas. Numerous reviewers complained of a pervasive urine smell at the front entrance and unsanitary conditions in resident areas, with calls for serious cleaning or even health inspections. Dining complaints range from food that is "horrid" or "not warm" to meals that are sometimes "unidentifiable," along with concerns about the kitchen staff's credentials. At least one reviewer noted measurable weight loss (13 pounds) during a rehab stay, and weight loss and inability to eat are recurring themes tied to poor nutrition and meal quality.
Staffing and management issues form another common pattern. Reviewers reported rude, unprofessional, or undertrained nurses and described nursing staff as underpaid or overworked. Several reviews called out unresponsive leadership, including the nurse director and psychologist director, and reported a lack of accountability when problems were raised. Communication failures were frequent: front-desk delivery failures, items left for residents that never arrived, relocations to new rooms without notice or coordination with case managers, long lunch waits, and transportation delays. These operational breakdowns contributed to situations where patients were "forgotten," had personal items lost (pajamas, jackets), or experienced inconsistent care.
At the same time, a number of reviews present a contrasting, positive perspective. Some families and residents praised individual employees by name (notably "David") for exceptional customer service and reported that administration and food improved in recent months. A subset of reviewers described professional, attentive nursing and medical teams, good rehabilitation involvement, and an inclusive, multicultural environment, particularly noting an Asian community unit. A few reviewers explicitly called it a great place to work or live and strongly recommended the facility after positive experiences.
Overall, the pattern in these summaries is one of inconsistency: the facility appears capable of providing high-quality, respectful care in some cases, but there are multiple, serious reports of neglect, mismanagement, and sanitation problems severe enough that several reviewers urged regulatory action (complaints to the state board of health, licensing authorities, and police). The most significant risks reported are neglect-related harms (being left in urine/feces, unmet medication needs, missed lifesaving appointments) and systemic communication and management failures. These risks contrast with isolated reports of strong staff members and administrative improvements.
For prospective residents or families, the reviews suggest exercising caution: ask for recent inspection reports, staffing ratios, specific policies on medication management and transport to appointments, protocols for hygiene and infection control, and direct references to current case managers and nursing leadership. For the facility, the reviews indicate urgent priorities: strengthen medication controls and transport protocols, improve sanitation and food safety, address communication pathways (front desk, case management), increase accountability and responsiveness at managerial levels, and stabilize and properly train nursing staff. Addressing these areas transparently and consistently would be necessary to reconcile the sharply divided experiences reflected in these reviews.
