The reviews for Presentation Rehabilitation & Skilled Care Center present a strongly mixed and polarized picture. Many reviewers praise the facility’s physical environment and rehabilitation outcomes: the center is described as newly renovated, immaculate, aesthetically pleasing, and calming, with nicely landscaped grounds and no strong odors. Several family members and residents highlight successful therapy results — patients walking again, goals achieved, and specific clinical improvements such as healed bedsores and accommodated mobility needs (e.g., shower chair). Multiple accounts commend nursing and therapy staff as compassionate, attentive, professional, and dedicated; administrators and care coordinators are praised in some reports for being proactive and calming. Programming and activities receive positive mentions, with residents described as active and smiling. Several reviewers specifically note tasty, healthy meals and a home-like, safe atmosphere.
Counterbalancing those positives are numerous serious complaints about caregiving quality, safety, and communication. A subset of reviews describe rude, lazy, or neglectful staff, instances of hygiene failures (including unemptied bedpans), medication errors, and administrative unresponsiveness. There are multiple alarming safety-related reports: delayed assistance after incidents, falls without adequate post-fall checks, bruising and a reported broken arm, and allegations that residents were not cleaned, fed, or medicated. Communication and administrative issues recur across reviews: difficulty reaching the facility by phone, repeated hang-ups, missing case managers or release paperwork, and perceptions that administrators prioritize Medicare/length-of-stay over resident welfare. Weekend short-staffing and unfriendly front desk interactions are additional operational complaints.
Patterns in the reviews suggest significant inconsistency in resident experience. Many comments are highly positive and specific (names or roles of helpful staff, successful rehab outcomes, healed wounds), while other comments are strongly negative and describe potentially dangerous lapses in care. This polarity could indicate variability between different shifts, units, or time periods, or that a core of committed staff provides excellent care while other staff or system-level processes are failing at times. Several reviewers emphasize exemplary administration and caring leadership; others describe the administration as unresponsive or self-interested. The presence of both glowing and severe negative reports — including allegations of medication errors and injuries — makes the overall reputation mixed and suggests that quality may be uneven.
On dining and daily life, impressions are split: some residents enjoyed tasty, healthy meals and found rooms and restrooms clean, while others labeled the food inedible and criticized service staff. Activities and programming were generally seen as a strong point when mentioned. Rehab and therapy are frequently cited as strengths, with multiple thankful remarks about staff helping residents regain mobility or meet recovery goals.
For prospective residents and family members, the reviews suggest several practical considerations: visit and inspect the facility in person (including meal times and activity periods), ask about staffing levels on weekends and nights, inquire specifically about fall protocols and post-fall checks, request information about medication administration and error prevention, confirm case manager availability and paperwork handling, and observe front desk interactions. Given the starkly different experiences reported, due diligence and asking targeted questions of administration and clinical leadership are advisable. Overall, Presentation Rehabilitation & Skilled Care Center appears capable of delivering high-quality, compassionate rehabilitation and long-term care for many residents, but there are repeated and serious complaints indicating inconsistent care and potential safety risks that should not be overlooked.
