Leonard Florence Center for Living

    165 Captains Row, Chelsea, MA 02150
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Warm attentive staff, excellent rehab

    I placed my mom here and was very pleased. Admissions Director Ina Hoffman, Joyce and the whole team were warm, attentive and went above and beyond - nurses, aides, PT/OT and the cooks (Gisely, Mark) were excellent. The facility is clean and home-like with private rooms, small floors, great food, live music and strong rehab focused on getting residents home; I felt safe and well cared for.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.98·(57)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.9
    • Meals

      4.2
    • Amenities

      4.3
    • Value

      4.0

    Pros

    • Compassionate, attentive nursing and caregiving staff
    • Strong rehabilitation services (physical and occupational therapy)
    • In-house culinary team producing fresh meals and pastries
    • Private rooms and small neighborhood-style units
    • Clean, well-maintained facility with pleasant common areas
    • Engaging activities and live musical programming
    • Outdoor gathering areas with pleasant views
    • Family-centered admissions and discharge coordination
    • Experienced, long-tenured clinical staff
    • Supportive hospice and transitional-care coordination

    Cons

    • Variable staff conduct and communication tone
    • Inconsistent staffing levels and reliance on temporary/agency staff
    • Gaps in monitoring and pressure-injury prevention protocols
    • Medication-management practices
    • Inconsistent assistance with bathing and mealtime support
    • Sanitation and cleanliness issues in select areas
    • Language barriers affecting staff–family communication
    • Inconsistent food quality
    • Inconsistent management responsiveness and incident follow-up

    Summary of reviews

    Reviewers present a broadly mixed but informative picture of Leonard Florence Center for Living. Many families and residents praise the facility’s rehabilitative focus and caregiving strengths: physical and occupational therapy are frequently described as effective and outcome-oriented, and numerous accounts highlight attentive, compassionate nursing and aide staff. The facility’s physical environment is commonly characterized as clean, attractive, and hotel-like, with small-unit neighborhoods, private rooms, welcoming common areas, and outdoor spaces that support socialization and convalescence.

    Dining and hospitality are recurrent strengths. Multiple comments emphasize an in-house kitchen and culinary staff that prepare fresh meals and pastries, served in a dining area on resident floors. When food service is described positively, reviewers note generous portions, variety, and occasions of special treats. However, there is also variability in perceptions of food quality; some reviewers described dissatisfaction, indicating inconsistent meal experiences across stays.

    Operational patterns concerning clinical care and daily assistance emerge as the primary areas of concern. While many families report attentive nursing and effective rehab, other accounts describe inconsistent responsiveness to call requests, variable assistance with activities of daily living (including bathing and mealtime support), and concerns about skin integrity monitoring and pressure-relief practices. These descriptions point to uneven continuity of care that appears linked in some cases to staffing variability and use of temporary personnel.

    Communication and management responsiveness show similar variability. Admissions and discharge coordination—including hospice support and family outreach—receive positive mention for being supportive and communicative in many cases. At the same time, some families reported difficulties with staff tone, language barriers, and delays or insufficiencies in supervisory follow-up after clinical incidents. A small number of accounts raise sanitation and cleanliness issues in particular areas and highlight concerns about medication management and clinical incident response; these reports suggest opportunities to strengthen incident protocols, documentation, and family communication.

    Practical guidance for prospective residents and families: Leonard Florence Center offers strong rehabilitative programming, a comfortable physical environment, and an active food and activities program that many find restorative. Prospective families would be prudent to ask specific, operational questions during tours—staffing models and weekend/overnight coverage, pressure-injury prevention protocols, mealtime and bathing assistance policies, medication-administration safeguards, language support availability, and the facility’s process for incident reporting and family notification. Those areas appear most likely to differentiate individual experiences and are appropriate topics to cover when evaluating whether the facility’s strengths align with a particular resident’s clinical and personal needs.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Leonard Florence Center for Living

    Leonard Florence Center for Living is located at 165 Captains Row, Chelsea, MA, 02150.

    About Leonard Florence Center for Living

    Leonard Florence Center for Living sits at 165 Captains Row in Chelsea, Massachusetts, overlooking the Island End River and the Mass General Chelsea Healthcare Center, and you know, the whole place is kind of different from most places because the building's six stories tall, filled with open kitchens, fireplace living rooms, and great big floor-to-ceiling windows in every room, so sometimes you get views of the harbor or even just good daylight, and they try to make it look and feel like a regular home, even though there are ten condo-style "homes" on those six floors, each about 7,000 square feet, and the focus is really on residential care for folks with needs ranging from regular assisted living to much more specialized things like ALS, MS, ventilator care, and memory support, which a lot of places don't cover and, honestly, the staff does pay a good deal of attention to each person living there. Now, a part that stands out, you might want to know, is they've got this thing called the Florence & Chafetz Home for Specialized Care and the Stein Family Center for Well-Being, with the latter being known as the first Green House® ventilator program in the country and really being set up for people with long-term ventilator care needs, including those with ALS or MS, and that's actually what makes it so internationally recognized because nobody else can take care of as many ALS residents, and the technology is honestly ahead of the curve, like state-of-the-art portable ventilators and things that let people move around independently, since they've put in eye gaze and head movement sensors so a person can turn on lights, control their TV, call elevators, and open doors with just their eyes or a tilt of the head, which helps people who might have very little movement left, and, you know, there's always a nurse on staff part-time and other specially trained folks who handle everything from speech and physical therapy - which they do right in-house - to medication reminders, emergency care, and end of life care, too.

    People living here get private rooms with their own bathrooms, and those rooms have appliances like little kitchenettes if someone feels up to making a cup of tea or a snack, while communal dining is available if you'd rather, plus they've even got room service, so you don't have to go down if you're not feeling well, which does make things easier for folks who can't move around easily, and all the rooms are kept tidy with regular housekeeping, laundry, and linen service. The place also serves kosher meals for those who want or need them, and the whole Center is part of the Chelsea Jewish Lifecare community, so there's a real focus on Jewish care, but people of all backgrounds seem welcome, and you see staff speaking English, and they offer dietary and nutritional guidance for all kinds of needs. The Center has a garden outside, and they run a pet-friendly policy, so you might see a dog or cat now and then, and for recreation, you've got games, hobbies, field trips, fishing, skydiving, sailing, or outings to Red Sox, Celtics or Patriots games, plus the annual ALS & MS Walk for Living that pulls in residents, families, staff, and neighbors, which helps people stay connected and feeling part of a group - especially for those who might feel isolated elsewhere.

    You'll also find short-term rehab services, long-term care, and special areas for memory support, and the Fight the Flu Campaign, Sepsis Smart, and Falls Prevention programs help keep people as safe as possible, alongside in-house beautician services, religious services, and a bunch of culture change ideas to make the place more comfortable, so while it never feels perfect, it does feel like a place where someone tries to cover all the important details of daily living. Insurance is accepted for payment, and they offer support with transitions so when someone has to move from another setting, the process isn't as hard as it sometimes is. There's a lot happening, from adult day programs to specially designed ALS or MS units in collaboration with people who really understand both the building and the care side, so while nothing's ever perfect, they do manage a wide range of care options for seniors and adults with chronic needs, using technology, skilled care, and a homelike approach, right there in the heart of Chelsea.

    People often ask...

    Leonard Florence Center for Living offers assisted living, memory care, and skilled nursing.

    There are 7 photos of Leonard Florence Center for Living on Mirador.

    The full address for this community is 165 Captains Row, Chelsea, MA 02150.

    No, Leonard Florence Center for Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Leonard Florence Center for Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Leonard Florence Center for Living directly. There is no cost for this service. We are compensated by the community you select.

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