Leonard Florence Center for Living

    165 Captains Row, Chelsea, MA 02150
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Compassionate staff home-like highly recommended

    I stayed here with my mom and was deeply impressed by the watchful, compassionate staff - Admissions Director Ina Hoffman, Joyce and Adam at reception, and the executive director all checked in personally. Nurses, aides and the hardworking OT/PT rehab team went above and beyond to get Mom back home, and the in-house cooks (Gisely and Mark) served fresh, generous meals. The bright, beautiful building feels home-like and hotel-warm with private rooms, small floors, welcoming gathering areas and many amenities. I'm extremely grateful for the attentive, family-centered care and happily recommend this facility.

    Loved one of resident
    Sep 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.93·(58)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      3.8
    • Meals

      4.2
    • Amenities

      4.3
    • Value

      3.9

    Pros

    • Compassionate and attentive nursing staff
    • Strong physical and occupational therapy programs
    • High-quality on-site dining with in-house cooks
    • Home-like, hotel-like building design
    • Private rooms and small-unit layouts
    • Clean, well-maintained interiors and outdoor spaces
    • Engaging activities and social programming
    • Responsive admissions and family-centered intake
    • Experienced, long-tenured clinical staff
    • Comprehensive amenities and welcoming gathering areas
    • Effective rehab-to-home focus and discharge planning
    • Available hospice and supportive end-of-life services

    Cons

    • Inconsistent staff responsiveness and family communication
    • Staffing shortages and reliance on temporary personnel
    • Variability in staff conduct and language accessibility
    • Gaps in medication-management and clinical-safety processes
    • Pressure-injury prevention and skin-care process gaps
    • Inconsistent personal-care and bathing schedules
    • Incontinence-care delays and related sanitation concerns
    • Inconsistent meal-assistance and monitoring for high-risk residents
    • Variability in dining quality and meal presentation
    • Management oversight and accountability gaps

    Summary of reviews

    Overall impression: Leonard Florence Center for Living is frequently described as a well-appointed, rehabilitation-oriented facility with strong clinical therapy services and a welcoming, home-like environment. Reviewers commonly praise the building, small-unit layout, private rooms, attractive common areas and outdoor spaces. The facility’s admissions team and several long-tenured clinical staff members receive positive mention for responsiveness and family-centered intake practices.

    Care and staff: The facility earns consistent praise for its rehabilitation programs — physical and occupational therapy are repeatedly characterized as skilled, focused, and effective in helping residents return home. Many families describe nursing and aide staff as compassionate and attentive, and hospice support and end-of-life coordination are noted as available. At the same time, a notable pattern of operational concerns appears across reviews: inconsistent responsiveness to call bells and family communication, periods of understaffing and use of temporary personnel, and variability in staff conduct and language accessibility. Several reviews raise concerns about lapses in clinical safety and medication processes, and there are multiple references that suggest gaps in basic personal-care routines and skin-care/pressure-injury prevention.

    Dining and activities: Dining is often cited as a strength — in-house cooks, fresh pastries, generous portions, and special events are highlighted. The facility’s food service and communal dining contribute to the home-like, hotel-style atmosphere. However, there is also evidence of variability in meal quality and instances where meal assistance or monitoring for vulnerable residents was inconsistent. Programming and social activities (live music, group viewing, communal snacks) are described positively and contribute to a sense of community for many residents.

    Facilities and management: Physically, the center is described as clean, modern, and well maintained. Small floors and private rooms are appealing to families seeking a less institutional environment. Management receives mixed feedback: admissions and some directors are praised for responsiveness and advocacy, while other reviewers identify management oversight gaps, the need for retraining in staff conduct, and uneven follow-through on family concerns. Language barriers and communication breakdowns are recurring themes that affect family confidence in some experiences.

    Notable patterns and guidance for prospective families: Strengths center on rehabilitation, on-site dining, a pleasant physical environment, and staff members who provide individualized, family-oriented care. Risks to weigh include variability in day-to-day staffing and responsiveness, areas of clinical-safety process weakness (medication handling and pressure-injury prevention), and inconsistent personal-care routines. When touring or evaluating the center, families may find it useful to ask specific questions about current staffing levels and turnover, protocols for pressure-injury prevention and medication safety, plans for language support, onsite cleaning and sanitation practices, and how management documents and follows up on family concerns. These targeted inquiries can help align expectations with the facility’s strong rehabilitation and hospitality features while probing the operational areas that some reviewers found inconsistent.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Leonard Florence Center for Living

    Leonard Florence Center for Living is located at 165 Captains Row, Chelsea, MA, 02150.

    About Leonard Florence Center for Living

    Leonard Florence Center for Living sits at 165 Captains Row in Chelsea, Massachusetts, overlooking the Island End River and the Mass General Chelsea Healthcare Center, and you know, the whole place is kind of different from most places because the building's six stories tall, filled with open kitchens, fireplace living rooms, and great big floor-to-ceiling windows in every room, so sometimes you get views of the harbor or even just good daylight, and they try to make it look and feel like a regular home, even though there are ten condo-style "homes" on those six floors, each about 7,000 square feet, and the focus is really on residential care for folks with needs ranging from regular assisted living to much more specialized things like ALS, MS, ventilator care, and memory support, which a lot of places don't cover and, honestly, the staff does pay a good deal of attention to each person living there. Now, a part that stands out, you might want to know, is they've got this thing called the Florence & Chafetz Home for Specialized Care and the Stein Family Center for Well-Being, with the latter being known as the first Green House® ventilator program in the country and really being set up for people with long-term ventilator care needs, including those with ALS or MS, and that's actually what makes it so internationally recognized because nobody else can take care of as many ALS residents, and the technology is honestly ahead of the curve, like state-of-the-art portable ventilators and things that let people move around independently, since they've put in eye gaze and head movement sensors so a person can turn on lights, control their TV, call elevators, and open doors with just their eyes or a tilt of the head, which helps people who might have very little movement left, and, you know, there's always a nurse on staff part-time and other specially trained folks who handle everything from speech and physical therapy - which they do right in-house - to medication reminders, emergency care, and end of life care, too.

    People living here get private rooms with their own bathrooms, and those rooms have appliances like little kitchenettes if someone feels up to making a cup of tea or a snack, while communal dining is available if you'd rather, plus they've even got room service, so you don't have to go down if you're not feeling well, which does make things easier for folks who can't move around easily, and all the rooms are kept tidy with regular housekeeping, laundry, and linen service. The place also serves kosher meals for those who want or need them, and the whole Center is part of the Chelsea Jewish Lifecare community, so there's a real focus on Jewish care, but people of all backgrounds seem welcome, and you see staff speaking English, and they offer dietary and nutritional guidance for all kinds of needs. The Center has a garden outside, and they run a pet-friendly policy, so you might see a dog or cat now and then, and for recreation, you've got games, hobbies, field trips, fishing, skydiving, sailing, or outings to Red Sox, Celtics or Patriots games, plus the annual ALS & MS Walk for Living that pulls in residents, families, staff, and neighbors, which helps people stay connected and feeling part of a group - especially for those who might feel isolated elsewhere.

    You'll also find short-term rehab services, long-term care, and special areas for memory support, and the Fight the Flu Campaign, Sepsis Smart, and Falls Prevention programs help keep people as safe as possible, alongside in-house beautician services, religious services, and a bunch of culture change ideas to make the place more comfortable, so while it never feels perfect, it does feel like a place where someone tries to cover all the important details of daily living. Insurance is accepted for payment, and they offer support with transitions so when someone has to move from another setting, the process isn't as hard as it sometimes is. There's a lot happening, from adult day programs to specially designed ALS or MS units in collaboration with people who really understand both the building and the care side, so while nothing's ever perfect, they do manage a wide range of care options for seniors and adults with chronic needs, using technology, skilled care, and a homelike approach, right there in the heart of Chelsea.

    People often ask...

    Leonard Florence Center for Living offers assisted living, memory care, and skilled nursing.

    There are 10 photos of Leonard Florence Center for Living on Mirador.

    The full address for this community is 165 Captains Row, Chelsea, MA 02150.

    No, Leonard Florence Center for Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

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    Mirador Living is not affiliated with the owner or operator(s) of Leonard Florence Center for Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Leonard Florence Center for Living directly. There is no cost for this service. We are compensated by the community you select.

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