Overall sentiment across the reviews is mixed but leans positive for many aspects of Giving Tree Senior Living, especially around staff, facility condition, and social amenities. The most consistent theme is praise for the caregiving staff: numerous reviewers describe staff as warm, compassionate, patient, and professional. Multiple families singled out employees by name (Jennifer, Brooke, Gami) and reported that staff know residents personally, go above and beyond, and create a family-like atmosphere. Cleanliness and the appearance of the property are frequent positives; many reviewers describe the building as brand-new or newly constructed, immaculate, well-kept, and home-like.
Facility features and social spaces receive strong positive feedback. Reviewers consistently cite spacious private rooms and private bathrooms, bright and airy common areas, and a variety of shared spaces including a pub/sports area with pool table and large TVs, movie room, activity room, sun room, and a piano in the lobby. These amenities contribute to a vibrant community feel. Several reviews praise special touches such as welcome-home treats, flowers, well-planned events (including an exceptional 100th birthday celebration), and on-site services like a hair salon and even a pizza shop. Many reviewers reported quick and supportive transitions into the community, responsive tour staff, and an atmosphere that promotes family involvement.
Dining and activities are other frequently noted strengths. Many residents and families praise the meals as tasty, generous, and varied; some highlight flexible dining options and family-room dining when desired. Activity programming is highlighted by many as engaging and diverse—examples include singing/music, arts & crafts, trivia, outings, balloon badminton, pin bowling, and Happy Hour. Reviewers commonly note social engagement, friendships, and improved daily life for residents as a result of the programming. Memory care experiences are mixed: some reviewers describe top-notch, all-day activities and excellent memory-care staff, while others say the memory-care unit offers fewer activities than assisted living and expressed concern about engagement levels.
However, the positive picture is tempered by serious and recurring negative reports that must be considered. Several reviews allege significant lapses in care—ranging from medication mismanagement (pills on the floor, inability or refusal to administer meds) to neglect of basic personal care (residents not showered for extended periods, poor hygiene, UTIs, and residents found on the floor). A small but vocal set of reviewers report negligent or unprofessional behavior by management and staff, including claims of misrepresentation, lying about care, moving or dumping belongings, and poor responsiveness. These reports indicate that while many families experience excellent care, there are notable instances of unsafe or unacceptable practice.
Management, staffing consistency, and communication emerge as clear areas of concern and variability. Several reviewers praise owner and team involvement and proactive communication, whereas others report that the owner is difficult to reach (even relying on an AOL email), that manager changes led to chaotic coordination, and that there is a disconnect between nursing and management. Staff turnover and retention are mentioned as problems in some comments, and multiple reviewers observed differences in care quality between daytime and nighttime staff or varying responsiveness across shifts. A few reviewers also noted regulatory or administrative constraints—such as the facility not being able to administer medications in certain situations—that influenced their decision. Low occupancy and affordability worries are cited by some as well.
Food and activity quality are mostly positive but not uniform. While many residents enjoy the meals and generous portions, a minority reported poor meal quality, late or cold dinners, and limited variety. Activity offerings are robust for many residents, but several reviews indicate that memory care engagement can be limited and that more varied or contemporary music options would be appreciated. Outdoor space is mentioned positively by some (fenced courtyards, grounds) but criticized by others as not very open or expansive.
In summary, Giving Tree Senior Living garners a strong set of positives—especially around compassionate staff, clean and attractive facilities, social amenities, and engaging programming—that lead many families to highly recommend it. At the same time, the presence of multiple serious negative reports about neglect, medication mismanagement, inconsistent staffing, management communication problems, and isolated cases of unprofessional conduct suggest there is variability in the resident experience. Prospective families should weigh the frequently praised strengths against the severity of the negative incidents reported: arrange thorough tours (including night visits if possible), ask detailed questions about medication administration, staffing ratios and turnover, management accessibility, incident reporting and remediation, activity programming for memory care, and recent references from current families. The pattern suggests the community can provide excellent, compassionate care and a vibrant social environment for many residents, but due diligence is important given the documented inconsistencies and occasional serious failures in care.
