East Longmeadow Skilled Nursing Center

    305A Maple St, East Longmeadow, MA, 01028
    2.8 · 41 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful care, some professional staff

    I had a mixed, ultimately distressing stay. The building is clean and attractive and several staff (receptionists, some nurses, PTs and housekeeping) were warm and professional, but I also experienced serious neglect: long waits for help, basic needs missed (bathing, toileting, water), soiled diapers left, call button/phone/bed/TV not working, rude or distracted caregivers on phones, medication/diabetes mismanagement, falls and even theft. Management and the activity director were unresponsive and COVID restrictions were sometimes used to limit accountability. I would not trust this place for long-term care; only consider it cautiously for short rehab if you verify staffing and oversight.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.83 · 41 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.5
    • Meals

      1.3
    • Amenities

      3.2
    • Value

      1.0

    Location

    Map showing location of East Longmeadow Skilled Nursing Center

    About East Longmeadow Skilled Nursing Center

    East Longmeadow Skilled Nursing Center has served Hampden County and nearby areas since 1965, sitting close to local hospitals and attractions right in East Longmeadow, MA, and the place has over 85 semi-private rooms along with more than 15 private rooms, each one fully furnished and with its own climate controls, free telephone, Wi-Fi, and accessible bathrooms, which folks around here find helpful when getting settled in. The staff here deliver skilled nursing care around the clock and follow a patient-centered approach, working with two on-site Nurse Practitioners to keep a close eye on everyone, and dieticians are here full-time as well, making sure that home-style meals meet different dietary needs.

    Residents get short-term rehab, long-term care, skilled nursing, and certified memory care in a campus that also includes Memory Care Assisted Living right next door, giving options for different care needs as times change. The Certified Dementia Special Care unit, known as Longmeadow House, has extra safeguards and uses a habilitation model to help people with Alzheimer's and other memory problems, earning special certification from the Massachusetts Department of Public Health. Staff here receive focused training to handle memory care and make sure residents stay as safe and comfortable as possible, whether they're dealing with dementia, Parkinson's, ALS, or other progressive illnesses.

    Short-term rehabilitation at the center includes occupational, physical, and speech therapy seven days a week with therapists on hand for stroke recovery, joint replacements, or surgeries, and folks often practice in a therapy room set up like a regular home so recovery can fit everyday life. Programs like "Steps to Strength" are designed to help residents rebuild their abilities and return to better health after hospital stays. There's help for people with complex needs too, such as advanced cardiac care, pulmonary rehabilitation, wound management, diabetes education, and pain control, all with services provided by trained specialists and weekly rounds by wound care nurses and physicians.

    Families needing a break can arrange short-term respite stays, and the facility handles hospice and palliative care on-site for those who need comfort and support at every stage, with special care plans and family help included. The place also deals with psychiatric needs and keeps up falls prevention, wellness checks, and ways to make everyday life safer for everyone.

    Amenities here include landscaped courtyards, gardens, two modern rehab gyms, a fitness room with cable TV, and a beauty salon and barbershop, which most residents enjoy when wanting a change of pace. Recreation coordinators plan daily life enrichment and activity programming seven days a week, along with social and entertainment events throughout the year. Every resident gets a personalized care plan based on physician orders, with staff working to keep people as active, independent, and comfortable as possible, even as care needs change or increase over time. The East Longmeadow campus stays focused on making transitions smoother for both residents and families, providing different types of care and support all in one place, with, as folks here often say, plenty of options to fit what a person might need at any stage of life.

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