Chestnut Hill of East Longmeadow sits in a well-kept spot with walking paths, a beautifully landscaped courtyard, and plenty of bright, spacious common areas where people can visit or spend quiet time. The place is part of the Bear Mountain Healthcare network, and there's a steady focus on patient-centered care, with tailored health plans made by a team of professional staff who work hard to help each resident, whether someone needs long-term nursing, subacute care, or short-term rehab. They do have pavilion suites, which means post-acute care rooms that feel more like hotel rooms, as well as regular furnished private rooms with private bathrooms, and pets are welcome too.
Residents can use the on-site fitness center with up-to-date equipment, and therapists help people meet their health goals with physical and occupational therapy sessions scheduled five times a week, though that's not always held to the letter. The staff pays attention to each person's needs, offering things like speech therapy, medication management, laundry, housekeeping, and help with daily personal care. There's around-the-clock nurse coverage and an emergency call system in every room, plus cable TV and Wi-Fi so residents can keep in touch and stay informed.
They serve meals with restaurant-style dining, and there's a meditation and worship area for folks who want a quiet space for reflection or fellowship. Some special services include ventilator support, neuro rehabilitation, neurobehavioral rehab, sepsis smart programs, and support for those needing end-of-life care. Rehab is a main service here, and there are also care transition programs to help people move from the hospital or other settings. Chestnut Hill offers both short-term and long-term care along with respite services for folks who need a break from caregiving.
Other features include regularly scheduled beauty and barber services, falls prevention programs, and a commitment to reducing off-label antipsychotic use. The facility is involved with local healthcare safety partnerships and culture change initiatives. Health care planning, guidance, and personalized care plans are part of what the staff offers as they try to create a comfortable and supportive place where people can heal and recover with dignity and get the type of help they need, whether for a short stay or the long haul.
