The reviews for Catholic Memorial Skilled Nursing & Rehabilitative Care present a strongly mixed picture with substantial praise in some areas and serious concerns in others. Many families emphasize caring, compassionate, and professional staff who provided peace of mind, particularly in certain units (notably unit 7 and the dementia unit) and during admissions and recreational programming. Specific staff members and teams received named praise — the admission team (including Hilda), recreation staff MJ and Connie, and several nurses — and several reviewers said the facility delivered proactive medical care, clear communication, and a generally comfortable, home-like environment. Those positive accounts often highlight good food, attentive day-to-day care, and dignified end-of-life support for some residents.
Counterbalancing those positives are multiple, substantive complaints about neglect, inconsistent care, and operational failures. Several reviewers reported care declined as residents’ cognition deteriorated, with examples including inadequate mouth care, food left in residents’ mouths, and accidents being left for the next shift. There are repeated allegations of staff lacking compassion or behaving incompetently on particular shifts; some families described being confronted with unfamiliar caregivers or situations that caused them to consider removing their loved ones. A few reviews explicitly describe a toxic work environment, which reviewers tie to lapses in care and poor staff performance.
End-of-life and hospice care is an especially contentious area in the reviews: while some families praised the facility’s last-days care as loving and professional, others reported critical failures — hospice medications not being available on site, delays in administering care, inadequate preparation for imminent death, and family members feeling hindered at the bedside. These divergent accounts suggest inconsistent hospice coordination and variable execution of end-of-life protocols depending on staffing and timing.
Dining and activities again show split impressions. Several reviewers compliment the food and the recreation department, saying residents were engaged and well looked after by specific staff. Conversely, other reviewers called out poor food quality and hygiene concerns (e.g., food left in mouths), indicating that dining experience and feeding assistance may vary by unit or by caregiver. The recreation department staff and named individuals received positive attention, indicating pockets of strong programming and resident engagement.
A clear pattern across the reviews is variability — care quality, professionalism, and communication appear to fluctuate across units, shifts, and individual staff members. This inconsistency is the thread that connects the glowing recommendations and the deeply critical reports. Where teams were stable, communicative, and compassionate, families reported peace of mind and would strongly recommend the facility; where staffing, training, or culture issues arose, families experienced neglect, safety problems, and considered filing complaints or removing residents.
In sum, Catholic Memorial appears to provide high-quality, compassionate care in several units and for many residents, supported by strong staff members and specific departments. However, serious and recurring negative reports — particularly around end-of-life preparedness, basic hygiene, staff consistency, and workplace culture — are significant and should be considered by prospective residents and families. The reviews suggest it would be prudent for families to ask detailed questions about unit staffing, hospice protocols, mouth-care and feeding practices, and turnover, and to tour the specific unit where their loved one would be placed to better gauge the consistency of care.
