Overall impression: Reviews of Casa de Ramana Rehabilitation Center are sharply mixed, with strong praise from many families and patients for the rehabilitation team and frontline staff, but also serious and recurring concerns from others about medical oversight, hygiene, and administration. The dominant positive theme is excellent rehabilitation care — multiple reviewers report significant, measurable recovery gains, responsive therapists, a new physical therapy area with updated equipment, and staff who go the extra mile to help patients meet goals. Several families emphasize rapid functional improvement, attentive therapy schedules (when delivered), and staff members who are personable and motivational.
Staff and caregiving: There is a clear polarization in reports about nursing and CNA care. Many reviews describe CNAs and nurses as caring, prompt, and respectful — with no foul odors, calm patients, and quick responses to call lights. Individual staff members are praised by name for dedication and compassion. However, an equally prominent set of reviews documents troubling lapses: dirty diapers left on residents causing skin breakdown, inadequate personal hygiene, lack of supervision culminating in falls, missed medications, missed therapy appointments, and reports of staff not following through on promised actions. These negative reports include concrete clinical concerns such as medication dose errors (one reviewer noted a 5 mg vs 20 mg dosing mistake), failure to administer eye drops, and insufficient attention to hydration and medically indicated diets (an example given was not offering water and providing an inappropriate diet for a patient with chronic kidney disease). Several reviewers advise that an active family advocate is needed to ensure safe, consistent care.
Therapy and outcomes: Rehabilitation services are the most consistently lauded aspect. Many reviewers call the rehab program "outstanding," "fantastic," or the "best I have seen," highlighting PT/OT/speech therapy coordination, noticeable mobility improvements, and therapists who are both effective and encouraging. Counterbalancing those accounts are multiple reports of therapy scheduling problems or, in a few cases, no therapy being provided as expected. A small number of families said PT did not meet scheduled sessions or that after lengthy stays some promised skilled therapies were not delivered, which contributed to negative outcomes and decisions not to return.
Facilities, dining, and amenities: Descriptions of the physical environment vary. Several reviewers describe the facility as extremely clean, bright, renovated, and welcoming, with friendly housekeepers, outdoor seating by the entry, and a dining area available to visitors. Others describe the facility as run down and note poor housekeeping in particular cases (e.g., a pink bathrobe smeared with excrement and a missing plush bathrobe). Food commentary is mixed: some reviewers praise delicious, varied meals and all-day snacks; others call the food bland and "hospital-style." Activities programming receives positive mention — families report lively events and staff-led entertainment, which contributes to a welcoming atmosphere for visitors and residents.
Management, administration, and operational patterns: Several reviewers report problems with administration and overall organization. Complaints include unprofessional behavior by administrators, repeated promises to follow up that are not kept, disorganized care coordination, and staffing shortages. A recurring operational concern is that Casa de Ramana is positioned as a rehabilitation facility rather than a long-term care home; bed availability and rehab status reportedly influence discharge timing and decisions, which can be frustrating for families seeking longer stays. The facility's acceptance of COVID-positive patients was explicitly noted by at least one reviewer and cited as a concern for families. There are also mentions of language barriers and instances where staff lacked adequate medical training, which compounded safety worries for some families.
Patterns and recommendations implicit in the reviews: The most consistent pattern is variability — many patients receive excellent, even exceptional, rehab and compassionate bedside care, while others experience serious lapses that pose clinical and safety risks. Positive reviews often focus on short-term rehab stays with proactive therapy teams and visible staff engagement; negative reviews more often describe continuity and supervisory failures (especially across shifts), medication or diet mismanagement, hygiene neglect, and administrative indifference. Given this mix, potential patients and families should be aware that outcomes may depend heavily on unit staffing, shift-to-shift consistency, and active family advocacy. The facility shows strengths in rehabilitation programming, visitor friendliness, and individual staff members' commitment, but systemic issues around administration, staffing levels, clinical oversight, and follow-through are recurring and significant concerns noted by multiple reviewers.
