Oak Knoll Healthcare Center in Framingham, MA, has been around for decades and runs as a private, for-profit nursing home with 123 certified beds and an average of 113 residents each day, offering a wide range of services like skilled nursing, rehabilitation therapies-physical, occupational, and speech therapy-plus memory care, independent and assisted living, palliative and hospice care, and respite care for those who need short breaks, all backed by a multidisciplinary team of licensed professionals who give care around the clock. This facility handles everything from pain and wound management to diet counseling and medication monitoring, also offering dental, podiatry, and cardiac, respiratory, and orthopedic rehab support, including specialty care like ventilator management and tracheotomy support, and a cardiopulmonary department for things like bronchial hygiene and pulmonary testing, so no matter the need, most things are covered within their careful approach. Oak Knoll emphasizes personalized care plans for each person, using programs in fall prevention, end-of-life care, dementia management to prevent wandering, as well as being "Sepsis Smart," and aims to create a friendly, supportive climate where staff have a reputation for being helpful, joyful, and kind toward residents and visitors, trying to foster a sense of belonging and comfort.
The facility's team works hard to keep residents active, with social, physical, and mental activities and nutritious meals made with good ingredients for both taste and balance, plus they offer education for families-like webinars on healthcare planning-and participate in wellness campaigns such as Fight the Flu, while also being involved with groups like the Massachusetts Healthcare Safety and Quality Consortium, and supported by resources for finding care and making transitions smooth through their "Care Transitions" program. Oak Knoll operates under the guidance of Greenleaf VI II Inc since 2013, with ownership by Whittier Healthcare Holdings II Inc and links to Whittier Health Network, while receiving recognition for quality care with awards like Best of Senior Living and Best of Senior Living All Star-even though no place is perfect, the nurse turnover rate sits at 39.2%, which is a little lower than the state average and the nurse staffing level comes out slightly above state average, at about 3.92 nurse hours per resident each day.
On the other hand, Oak Knoll has had its share of regulatory issues too, having received 43 citations for deficiencies-including 5 for infection control-and during a state inspection in October 2024, surveyors listed 10 total deficiencies, 1 being infection-related, along with past citations for delays in assessment data, misuse of physical restraints, and not always honoring residents' rights to refuse treatment or participate in research. Nevertheless, the facility is accredited by the Joint Commission, keeps a focus on reducing unnecessary antipsychotic use, and works on improving its practices through quality and culture change efforts, while at the same time advocating for fair wages for caregivers and making it a priority to help residents experience a safe and respectful care environment. With a "Sepsis Smart" initiative, pain management, memory care for reducing confusion and wandering, attention to infection controls, community activities, and education on healthcare decisions, Oak Knoll Healthcare Center makes a steady effort to provide many levels of support for seniors with different healthcare needs, whether long-term or short-term.
